All myUSI sessions are designed to timeout automatically after 30 minutes of inactivity. The activity counter is reset ever time you click on something in order to perform some action or navigate within the myUSI site.

The time-out exists to help protect your privacy and security. It helps prevent situations where people accidentally remain logged into their myUSI sessions when they leave a public computer, such as in the labs or a library, opening themselves to having their account, and all their personal information, compromised by someone using the computer after they leave.

If you are finished with your session, please close your browser for security purposes. If you are not finished, simply log back into myUSI.

The “session timeout” message can also appear if you double-click during your myUSI session or use the Back browser button while under the Self Service tab instead of using its internal menus for navigation.

If you continue to get the session expired message, you may need to delete the cookies and cache (or offline files) from your web browser. Check your web browser’s help file for information on how to delete these temporary files.

You might also experience this problem when using an unsupported web browser while trying to access items under the Self Service tab. We maintain an updated list of browsers that are supported by myUSI.