Most of the time when this happens it is due to firewall settings that are blocking communications with the servers or ports that support the Self Service section of myUSI.

Many businesses use canned firewall products that will not allow communication on unexpected ports. Banner Self Service runs on port 8443.

You will have to ask your company technology guru to “white list“ https://sctssb.usi.edu:8443.

If you are having this problem with your home network, it may be your own firewall. Look at your firewall applications documentation about “white listing,” “safe listing,” or “allowing,” trusted sites.

Other sites to “white list” include:

• my.usi.edu
• mail.usi.edu

If you are still having troubles, please contact the myUSI helpdesk at (812) 465-1070

Some users have received an “Error: Could not get markup. The cookie or session is invalid or there is a runtime exception” message in their Dashboard channel when logging into the my.usi.edu portal.

To resolve the issue, click on another tab along the top of the portal, the Workspace tab for example, and then click back to your original tab.

The issue should now be resolved.

The new portal requires using an up to date web browser.  See our browser support page for a complete list of supported browser versions.

If you have to use Internet Explorer 6, or some other web browser that is not listed on the browser support page, you might try one of these 3 options:

• Upgrade to either Internet Explorer 7 or 8
  • Download Internet Explorer 7
  • Download Internet Explorer 8
• Install FireFox 3.0 web browser (http://getfirefox.com)
• Log into each service separately using your myUSI username and password (bypassing the myUSI portal) by using the myUSI Start page available at http://www.usi.edu/start

If none of these resolve your situation, call the myUSI Helpdesk at 812.465.1070 at once.

If you are having problems logging into the myUSI portal, http://my.usi.edu, you can try logging into the services that you want to access, myUSI Mail (for your email), Blackboard (for online course materials), and Self Service (for registration, checking or updating grades, financial aid, etc.) by going to the myUSI Start page:

 myUSI Start page:  http://www.usi.edu/start

Just log in to whichever service you need and it will open in a separate window or web browser tab.

Most likely the appearance of “Dummy Text” when clicking on the Self Service button of myUSI or on the myUSI Start page is the result of running the Norton Personal Firewall or Norton Internet Security software packages on your computer.

The security settings of these two programs can cause problems when trying to access myUSI’s Self Service application in its current configuration. If you have one of these two software products installed on your computer, you can fix this by following these steps:

1. Open the Norton Internet Security (NIS) control panel. You can access it by right-clicking on the NIS icon in the system tray of your computer (down on the right by your computer’s clock) and then clicking Norton Internet Security, or by double-clicking the Norton Internet Security icon on the computer’s desktop or by finding the Norton folder in your Program’s menu (Start Button -> All Programs -> Norton).
2. Next, click on Privacy and then click Configure
3. You want to add the following addresses to the list of sites and you will need to set all the options to Permit
   1. Add www.usi.edu, then set all options to Permit
   2. Add my.usi.edu, then set all options to Permit
   3. Add mail.usi.edu, then set all options to Permit
   4. Add sctssb.usi.edu, then set all options to Permit
4. Click OK, then close the Norton Internet Security (NIS) control panel
5. Close all your web browsers and then try accessing myUSI and the Self Service tab again.
6. If that doesn’t work, try right clicking on the Norton Internet Security Icon in your system tray (down by the clock on the right side) and then disable it. Now try logging in and checking the tab. As security and antivirus are IMPORTANT measures to take, if you use this option ALWAYS remember to re-enable Norton when you are done or else you won’t be protected.

Here is a site map for the Faculty Services:

• Select term
  • Faculty Services
    • Select a course (from your own courses)
      • Faculty Schedule (all your courses)
      • Class List (info by student- major, etc)
      • Registration (future enhancement)
      • Midterm Grading (coming soon)
      • Grade Courses (coming soon)
• Advisor Services
  • Select a student
    • Student Schedule
    • Credit Override (maximum credit hours allowed per student)
    • Institutional Transcript (coming 1st quarter of 2002)
    • Transfer Evaluation (credits from other schools)
    • Degree Audit (courses taken \& degree requirements)
    • Student Addresses

If you look closely, the section numbers should be different. In other words, the course title might be the same as well as the course number, but the course section will be different. You are teaching more than one occurrence of this course.

Some functions are only available during certain periods. The Registrar’s Office will control what time periods certain functions are allowed.

Once logged into myUSI, you will access Student Services from the Self Service button from within myUSI or from the myUSI Start page.

From the Self Service button, click on Student & Financial Aid. This should take you to the main menu of Student Services.

Once logged into myUSI or from the myUSI Start page, you will access Web for Faculty (Faculty Services) through the Self Service button. You can then click on Faculty Services. This should take you to the main menu of Web for Faculty.