Most of the time when this happens it is due to firewall settings that are blocking communications with the servers or ports that support the Self Service section of myUSI.

Many businesses use canned firewall products that will not allow communication on unexpected ports. Banner Self Service runs on port 8443.

You will have to ask your company technology guru to “white list“ https://sctssb.usi.edu:8443.

If you are having this problem with your home network, it may be your own firewall. Look at your firewall applications documentation about “white listing,” “safe listing,” or “allowing,” trusted sites.

Other sites to “white list” include:

• my.usi.edu
• mail.usi.edu

If you are still having troubles, please contact the myUSI helpdesk at (812) 465-1080

• You must have cookies enabled (or at least per-session-cookies).
• You must have JavaScript enabled.
• You have to have pop-up blocking disabled for my.usi.edu and, if you are using the myUSI Start page for www.usi.edu
• You probably want to “allow,” “white list,” or “safe list” my.usi.edu, mail.usi.edu, and sctssb.usi.edu in your (or your employer’s) firewall and/or web proxy.
• The sctssb.usi.edu site talks over SSL at port 8443. This might be important information for your security software or your employer’s firewall or Internet proxy server administrator.

There a couple of reasons that you might see “action canceled” or “page cannot be displayed” when trying to access the myUSI login page or accessing services (like Banner Self Service) from within myUSI or off the myUSI start page or when just trying to access the USI homepage.

• Unsupported Web Browsers: Check our up-to-date list of supported web browsers to make sure that you are using a web browser that works best with myUSI.
• Insight Broadband or SIGECOM Internet Service Provider Network Problems: Both of these Internet Service Providers (ISP) have network problems that affect getting access to the myUSI Login Page or the USI homepage from time to time. If you also can’t get to the USI homepage (www.usi.edu) and you use one of these ISPs, this is most definitely your issue. To fix the problem, do the following:
  1. Turn off all computers on your network.
  2. Turn off your network’s router.
  3. Turn off your cable modem.
  4. Wait a couple of minutes.
  5. Turn on your cable modem and wait for the blinking lights to settle down.
  6. Turn on your network’s router and wait for the blinking lights to settle down.
  7. Turn on a computer and try to access myUSI or the USI homepage again.
• Security Software Interference: Many Internet security applications interfere with the proper functioning of many websites. MyUSI is no exception. If you get strange responses such as “Dummy Text,” “DummyText,” or “Proxy Error” (to name but a few), it is highly likely that your security software is the cause of the problem. As there are thousands of these security software suites, we are unable to give specific solutions for configuring each. However, the basic premise is to “allow,” “permit,” “white list,” or “safe list,” (among others, they all use different terminology) the following sites:
  • my.usi.edu
  • mail.usi.edu
  • sctssb.usi.edu (port 8443 if it makes difference)
• Corrupted Cache (Temporary Internet Files) or Cookies: There may been corrupted temporary files on your system from the last time that you visited the site. Take a moment to clear your Cache (Temporary Internet Files in Internet Explorer) and Cookies and then reload the page.
• Clearing Temporary Internet Files in Internet Explorer 8. (step 2 on the page)
• Deleting Cookies in Internet Explorer 8.
• Clearing Temporary Internet Files in Internet Explorer 7. (step 2 on the page)
• Deleting Cookies in Internet Explorer 7.
• Clearing the Temporary Internet Files in Internet Explorer 6.
• Deleting Cookies in Internet Explorer 6.
• Clearing the Cache and Cookies in Mozilla Firefox.
• Clearing the Cache and Cookies from Opera.
• Resetting Safari.

There are a number of phishing scams going around the Internet all the time. When a site like myUSI is undergoing a change, it can lead to confusion among the site’s users if they receive requests via email for sensitive personal information, username’s and passwords from seemingly trusted sources.

To be clear, any request for passwords, usernames, or sensitive personal information should be treated as a scam.

The myUSI support team will never ask for usernames, passwords, or sensitive personal information by email.

If receive these types of requests from seemingly trusted sources, do not respond to them. If you are concerned about them, and want to verify that they are indeed scams, you can contact the myUSI support team by email at myusi@usi.edu or by phone at 812.465.1080.

Most likely the appearance of “Dummy Text” when clicking on the Self Service button of myUSI or on the myUSI Start page is the result of running the Norton Personal Firewall or Norton Internet Security software packages on your computer.

The security settings of these two programs can cause problems when trying to access myUSI’s Self Service application in its current configuration. If you have one of these two software products installed on your computer, you can fix this by following these steps:

1. Open the Norton Internet Security (NIS) control panel. You can access it by right-clicking on the NIS icon in the system tray of your computer (down on the right by your computer’s clock) and then clicking Norton Internet Security, or by double-clicking the Norton Internet Security icon on the computer’s desktop or by finding the Norton folder in your Program’s menu (Start Button -> All Programs -> Norton).
2. Next, click on Privacy and then click Configure
3. You want to add the following addresses to the list of sites and you will need to set all the options to Permit
   1. Add www.usi.edu, then set all options to Permit
   2. Add my.usi.edu, then set all options to Permit
   3. Add mail.usi.edu, then set all options to Permit
   4. Add sctssb.usi.edu, then set all options to Permit
4. Click OK, then close the Norton Internet Security (NIS) control panel
5. Close all your web browsers and then try accessing myUSI and the Self Service tab again.
6. If that doesn’t work, try right clicking on the Norton Internet Security Icon in your system tray (down by the clock on the right side) and then disable it. Now try logging in and checking the tab. As security and antivirus are IMPORTANT measures to take, if you use this option ALWAYS remember to re-enable Norton when you are done or else you won’t be protected.

Here is a site map for the Faculty Services:

• Select term
  • Faculty Services
    • Select a course (from your own courses)
      • Faculty Schedule (all your courses)
      • Class List (info by student- major, etc)
      • Registration (future enhancement)
      • Midterm Grading (coming soon)
      • Grade Courses (coming soon)
• Advisor Services
  • Select a student
    • Student Schedule
    • Credit Override (maximum credit hours allowed per student)
    • Institutional Transcript (coming 1st quarter of 2002)
    • Transfer Evaluation (credits from other schools)
    • Degree Audit (courses taken \& degree requirements)
    • Student Addresses

With the recent increase in worm and virus activity, many people have tightened up their browser security to the point that it breaks some of the functionality between myUSI and Blackboard.

If you are receiving a login screen when you are trying to access Blackboard using the myUSI link, please perform the following steps in Internet Explorer:

Go to the Tools menu; select Internet Options

1. Click on the Privacy tab,
2. Click on the Advanced button,
3. Check the box for Override automatic cookie handling,
4. For both First party cookies and Third party cookies, check Accept,
5. Click the Apply button and then Ok button,
6. Restart the browser.
7. If that doesn’t fix the problem, try temporarily turning off your anti-virus and/or firewall to see if that is causing the problem.

For more help, see the Blackboard Support page.

If you are having problems accessing myUSI try using the myUSI Start page to Sign In. The myUSI Start page is an alternative, lighter weight way to access the most used services (mail, Self Service, and Blackboard) from myUSI.

If you are still having problems, It could possibly be due to some combination of an insufficient web browser version, possible spyware infections, pop-up blockers and/or possible virus infections.

Insufficient web browser version:
To make sure you have the latest version of Internet Explorer:

1. Open your web browser and go to http://windowsupdate.microsoft.com.
2. Click the Scan for Updates button and wait for it to check your computer to see if it is up-to-date.
3. When it is finished, apply all available patches and updates.

Note: You may have to repeat these steps and reboot multiple times depending on how long it has been since your last update.

You can also check other browser versions that we supported on our updated Supported Browsers list.
Possible Spyware Infestations:
To address possible spyware infestations, download Spybot Search and Destroy and/or Ad-aware Free edition and run them on your computer. You will need to update and run this against your computer to make sure you aren’t affected by any spyware programs.

Note: The University of Southern Indiana has no relationship with the company’s or groups that maintain this software and only suggests their use as they are free and in common use by tech support communities in order to address rampant spyware issues. Use them at your own risk.

Pop-up Blockers:
Make sure any pop-up blockers like the Google search bar allow the Internet domains usi.edu and usieagles.org to have pop-ups. If they don’t, you may not be able to use some of the functionality of myUSI. If your pop-up blocker doesn’t support the ability to let some domains/sites have pop-ups, turn the pop-up blocker off while accessing myUSI and the housing information screens.

More information on disabling common po-up blockers can be found in this myUSI FAQ article.

A NOTE ABOUT MULTIPLE POP-UP BLOCKERS: It has come to our attention that many users have more than one pop-up blocker running on their computers. They may have the pop-up blocker that comes with the Windows XP Service Pack 2 update, a Google Bar pop-up blocker, a Yahoo Bar pop-up blocker and/or any combination of many other pop-up blockers available on the Internet.

Having more than one pop-up blocker can cause you serious problems in accessing myUSI. We strongly suggest that you only run one pop-up blocking program or at least disable the pop-up blocking feature in all of these products but one. Read your application’s help instructions for disabling this feature or use your Windows Control Panel’s Add Remove Software application to remove those pop-up blockers that you aren’t using.

Possible virus infections:
Finally, make sure that the virus definitions for your virus scanner are up-to-date. Many have features that allow you to load the most current virus fighting definitions. Check your product’s documentation for details on how to do this. Once you are done updating your definitions, scan your computer for viruses and make sure it is clean before attempting to access myUSI again.

Note:If you don’t have virus protection from an antivirus program, go to http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym and use Symantec’s free online scanner to test your system for viruses.

After following these steps, you should no longer have problems accessing the functionality of myUSI.

All myUSI sessions are designed to timeout automatically after 30 minutes of inactivity. The activity counter is reset ever time you click on something in order to perform some action or navigate within the myUSI site.

The time-out exists to help protect your privacy and security. It helps prevent situations where people accidentally remain logged into their myUSI sessions when they leave a public computer, such as in the labs or a library, opening themselves to having their account, and all their personal information, compromised by someone using the computer after they leave.

If you are finished with your session, please close your browser for security purposes. If you are not finished, simply log back into myUSI.

The “session timeout” message can also appear if you double-click during your myUSI session or use the Back browser button while under the Self Service tab instead of using its internal menus for navigation.

If you continue to get the session expired message, you may need to delete the cookies and cache (or offline files) from your web browser. Check your web browser’s help file for information on how to delete these temporary files.

You might also experience this problem when using an unsupported web browser while trying to access items under the Self Service tab. We maintain an updated list of browsers that are supported by myUSI.

No, we currently don’t support POP or IMAP access to the myUSI email server.

The POP and IMAP protocols are insecure because they generally send your username and password in clear text over the Internet.

Because myUSI contains much more confidential information than just your email (i.e. Your transcript, home address, marital status, for example), USI would like you to always use the secure web login provided through the myUSI website. This means that you can only get your email through the myUSI web interface and can not use external clients such as Outlook, Outlook Express, Thunderbird, Eudora, Mac’s Mail.app, and others.

This process also allows us to post announcements in the portal so we do not have to “spam” everyone’s email inbox with important University communications.

There is a chance, as our technologies and services change and evolve, that remote access to myUSI mail using other email clients may be possible. However, as of right now, there is no expected change.