The new portal requires using an up to date web browser.  See our browser support page for a complete list of supported browser versions.

If you have to use Internet Explorer 6, or some other web browser that is not listed on the browser support page, you might try one of these 3 options:

• Upgrade to either Internet Explorer 7 or 8
  • Download Internet Explorer 7
  • Download Internet Explorer 8
• Install FireFox 3.0 web browser (http://getfirefox.com)
• Log into each service separately using your myUSI username and password (bypassing the myUSI portal) by using the myUSI Start page available at http://www.usi.edu/start

If none of these resolve your situation, call the myUSI Helpdesk at 812.465.1070 at once.

If you are having problems logging into the myUSI portal, http://my.usi.edu, you can try logging into the services that you want to access, myUSI Mail (for your email), Blackboard (for online course materials), and Self Service (for registration, checking or updating grades, financial aid, etc.) by going to the myUSI Start page:

 myUSI Start page:  http://www.usi.edu/start

Just log in to whichever service you need and it will open in a separate window or web browser tab.

There are a number of phishing scams going around the Internet all the time. When a site like myUSI is undergoing a change, it can lead to confusion among the site’s users if they receive requests via email for sensitive personal information, username’s and passwords from seemingly trusted sources.

To be clear, any request for passwords, usernames, or sensitive personal information should be treated as a scam.

The myUSI support team will never ask for usernames, passwords, or sensitive personal information by email.

If receive these types of requests from seemingly trusted sources, do not respond to them. If you are concerned about them, and want to verify that they are indeed scams, you can contact the myUSI support team by email at myusi@usi.edu or by phone at 812.465.1070.

Your initial password for the new myUSI website will be your original six digit PIN number.

If you don’t know it, you will need to sign into the current myUSI website (www.usieagles.org) and find it before the transition to the new myUSI come Summer I, 2009.

This guide will walk you through finding your original PIN number.

UPDATED INFORMATION:

As we have changed the name of the server that provides Self Service functionality in order to better integrate with the new portal, you will need to follow some additional steps for this guide to work.

If you are using Internet Explorer, you’ll need to enable Show Blocked Content in the yellow drop down warning strip that appears just below the browser address bar after clicking on the Personal Information link in the steps below. Then click the Personal Information link again to continue.

If you are using Mozilla Firefox, click on the Or you can add an exception link… at the bottom of the security warning. Then click the Add Exception… button. In the Add Security Exception window, click the Get Certificate button and then the Confirm Security Exception Button. Then everything should work as expected.

Login to the current myUSI site (www.usieagles.org)

Click on the Self Service tab.

Click on the Personal Information link

Scroll down and click on the View Original PIN link

You should be able to view your original PIN. This will be your initial password for the new myUSI so make sure to have a copy of it before the new myUSI goes live on May 11, 2009.

When you are done, make sure to click the logout button and close all your browser windows.

For more information on what’s happening with and how to get ready for the new myUSI site, go to http://usi.edu/newportal.

See Also: Screencast 2: Finding your original 6 digit PIN

Your initial password for the new myUSI website will be your original six digit PIN number.

If you don’t know it, you will need to sign into the current myUSI website (www.usieagles.org) and find it before the transition to the new myUSI come Summer I, 2009.

This screencast will walk you through the steps (Format: Xvid encoded AVI, Size: 7 MB):

For more information on what’s happening with and how to get ready for the new myUSI site, go to http://usi.edu/newportal.

Notes on Playing the Xvid encoded screencast files:

•  Windows: You will need the Xvid codec for Window Media Player. You can grab a copy from our Tools page.
• Mac (OS X 10.4.7 or later): You will need the Perian Quicktime Component.
• If you have problems playing the videos, try right clicking and saving them to your desktop before playing.

See Also: How do I find my original 6 digit PIN number (Step by step written instructions with screenshots).

Your Username is a Person Id assigned to you by USI. To determine what your Person Id is, go to: https://www.usi.edu/webservices/lookup/. Your Password is initially a randomly generated 6-digit number assigned to by USI, but may be different if you changed it at any time. Newly admitted students receive this in a letter from the Admissions Office. If you cannot recall what your Password is, go to the USI Computer Center office (in the lower level of the Orr Building) with your picture ID and they will be able to assist you.

More Information:

How can I find my myUSI password?

You should wait for the entire screen to load before you start typing your Username in the login box. Many web browsers have a status bar along the bottom that will tell you when the page is done loading. Wait for the status bar to display Done before continuing. Sometimes if you typed a few characters before the page is loaded, the system will “lose” those characters.

To change your name with the university, you need to fill out paperwork with the Registrar’s Office. The paperwork begins the process that changes your name on your student records.

After the paperwork filters through various offices, you should notice your welcome message at the top of myUSI change to your new last name. When your welcome message changes, it means that your name change has occurred within the university’s main student record system. However, this will not change your login name.

About the same time, you should see an email message in your email inbox asking if you would like to change your myUSI username. The choice is up to you. If you would like your email address (and login username) to match your new last name, then follow the instructions in the email to request a username change.

If you do request a username change, you will be issued a new username and your old email will be forwarded for 10 days. You will be able to login to both accounts for those 10 days so that you can forward old mail messages to your new account (sorry, but you have to do these one at a time), make backups of your address book, etc. However, you have to login to your new account using your original PIN number (at least until you change it if you want).

Also, Blackboard is notified when you change your name and its administrators will move your courses from your old login to your new login (you will only be able to login to Blackboard with your new account at that point).

After 10 days, your old myUSI account will be deleted. Any mail that is still left in your account will be deleted as well.

Generally, password difficulties can be resolved by following the steps outlined in this post about resetting your password.

However, there is also an option to reset your password for those times when the myUSI Helpdesk is closed such as after hours, on weekends, and during holidays. You have the option creating a secret hint question that can be used to reset your password should you forget it.

Configuring Your Secret Hint Questions:

1. Login to myUSI (http://my.usi.edu) using your current password
2. Click the Workspace tab.
3. Click the Set Hint-Question above the ChangePassword channel.
4. This will launch a SetHint window (make sure your have pop up blocking disabled or allow this window to pop up individually).
5. Pick a Hint Question from from the pull down list.  Don’t choose something that someone else will be able to answer. Make sure ONLY you know the answer to the question or make up an answer that no one else will be able to guess.
6. Then type in the answer in the Hint Answer field.
7. Then confirm your previous answer in the Confirm Hint Answer field.
8. Then click the Set Hint button.
9. You will be prompted for your current password, then click the OK button.
10. It should say “Your hint question and answer have been set successfully!“, then click the OK button.
11. Then close the SetHint window.

Using Your Secret Questions to Reset Your Password:

If you forget your password, you can attempt to reset it on your own.

Just go to the myUSI login page at my.usi.edu , and click on the Forgot Password? link found below the login box.

You’ll be prompted for your myUSI Username, then click the Next button.

You’ll be prompted to answer your Hint Question, then click the Next button.

Then you will be prompted to Enter and Re-Enter a new password. After you have typed those in, click the Change Password button.

It will confirm that your password has been changed. Click the  Close button to close the window and then try to login to http://my.usi.edu with the new password that you have set.

Remember that case and punctuation are important! If you answer a question correctly but use the wrong case or flub the punctuation, you will not be allowed to reset your password.

It is very important that you only configure secret hint questions that can only be answered by you as easily answered questions mean that anyone could reset your password in your place.

How to go about finding your myUSI password depends on whether you are a USI student, faculty, employee, alumni, or parent of a USI student.

It is important to note that requests to have a password reset via email will NOT be honored.

Employees and Faculty:

If you are a faculty member or an employee of the university, you must visit (in person) the USI Computer Center located on the lower level of the Orr Building.

Please bring a form of identification that can be used to verify your identity such as your driver’s license of USI ID card. Once your identity has been confirmed, the Computer Center can reset your password for you.

If you have questions about your employee password, call the myUSI Support Desk (812) 465-1070 and identify yourself as an employee or faculty member with questions concerning your password.

Students and Alumni:

If you are a student or alumnus, you must call or visit USI Computer Center in order to have your myUSI password reset. The Computer Center is located in the lower level of the Orr Building.

Please bring your USI ID card as proof of your identity. You may be asked further questions based on your student records to further verify who you are. Once your identity has been confirmed, the Computer Center can reset your password for you.

If you are unable to visit the Computer Center, you may call the myUSI Support Team at (812) 465-1070 and ask to have your myUSI password reset. You will be asked a series of questions in order to verify your identity.

If you answer them correctly, the myUSI Support Team will reset your password for you. If you are unable to answer the questions correctly, you will need to visit the Computer Center in person in order to have it reset.

If you have asked that your USI records flagged as private, we will be unable to reset your password over the phone. If you live in the area, you can stop by the Computer Center to have your password reset. This is an additional precaution used to protect your privacy. If you are a distance ed student and have your records flagged as private, the myUSI Support Team can mail your new password to the home address that we have on file for you.

Parents of USI Students:

Parents of USI Students do not have myUSI usernames or passwords.

However, if you are a parent trying to pay a bill for a student, the student must first identify you as an Authorized Payer within their myUSI account.

Once they have done this, they can provide you (the parent) with an Authorized Payer username and password.

The Computer Center does not know these passwords. Please do not call the Computer Center asking for them. We don’t have access to them and cannot create or reset them.

Your student can configure Authorized Payers by going to the  myUSI Start page, then clicking on the Sign In >> button, then clicking on the  Self Service button, followed by putting in their myUSI Username and Password.

Next, they should click the Student and Financial Aid link, and then click on View Bills/Pay Online. Finally, they can click on the Authorize Payers link in order to configure your username and password.

Once these steps have been completed an email will be sent to the authorized payers giving them a link to use when paying the USI bill online.