There a couple of reasons that you might see “action canceled” or “page cannot be displayed” when trying to access the myUSI login page or accessing services (like Banner Self Service) from within myUSI or off the myUSI start page or when just trying to access the USI homepage.

• Unsupported Web Browsers: Check our up-to-date list of supported web browsers to make sure that you are using a web browser that works best with myUSI.
• Insight Broadband or SIGECOM Internet Service Provider Network Problems: Both of these Internet Service Providers (ISP) have network problems that affect getting access to the myUSI Login Page or the USI homepage from time to time. If you also can’t get to the USI homepage (www.usi.edu) and you use one of these ISPs, this is most definitely your issue. To fix the problem, do the following:
  1. Turn off all computers on your network.
  2. Turn off your network’s router.
  3. Turn off your cable modem.
  4. Wait a couple of minutes.
  5. Turn on your cable modem and wait for the blinking lights to settle down.
  6. Turn on your network’s router and wait for the blinking lights to settle down.
  7. Turn on a computer and try to access myUSI or the USI homepage again.
• Security Software Interference: Many Internet security applications interfere with the proper functioning of many websites. MyUSI is no exception. If you get strange responses such as “Dummy Text,” “DummyText,” or “Proxy Error” (to name but a few), it is highly likely that your security software is the cause of the problem. As there are thousands of these security software suites, we are unable to give specific solutions for configuring each. However, the basic premise is to “allow,” “permit,” “white list,” or “safe list,” (among others, they all use different terminology) the following sites:
  • my.usi.edu
  • mail.usi.edu
  • sctssb.usi.edu (port 8443 if it makes difference)
• Corrupted Cache (Temporary Internet Files) or Cookies: There may been corrupted temporary files on your system from the last time that you visited the site. Take a moment to clear your Cache (Temporary Internet Files in Internet Explorer) and Cookies and then reload the page.
• Clearing Temporary Internet Files in Internet Explorer 8. (step 2 on the page)
• Deleting Cookies in Internet Explorer 8.
• Clearing Temporary Internet Files in Internet Explorer 7. (step 2 on the page)
• Deleting Cookies in Internet Explorer 7.
• Clearing the Temporary Internet Files in Internet Explorer 6.
• Deleting Cookies in Internet Explorer 6.
• Clearing the Cache and Cookies in Mozilla Firefox.
• Clearing the Cache and Cookies from Opera.
• Resetting Safari.

The default web browser that AOL uses to allow its subscribers to surf the Internet is not fully supported by many web sites including myUSI. This article lists the browsers that are supported by the myUSI web site.

Here are some steps to follow to allow you to use myUSI with a supported browser while still having AOL as your Internet Service Provider:

1. Log in to AOL like you normally would.
2. After you are completely logged on, minimize your AOL session by clicking on the bar (minimize) icon in the upper right hand corner of your AOL session window.
   Note: You will still be logged in to AOL, your session should remain as a selection on your Taskbar at the bottom of the screen.
3. Now open a supported web browser from either your desktop or your Start -> Programs menu.
4. Type my.usi.edu (the address of myUSI) in the Address field and you should be able to access myUSI without any problems.

Note: You can follow the steps of this article to ensure that you will have access to all of myUSI’s functionality: What steps can I take to make sure that I can access myUSI?