MyUSI is telling you to initialize your Exchange account or that your password has changed on your Exchange account since the last time you accessed myUSI. To address this error, click on the e-mail icon on the upper right of the page.

An Enter Password pop up window will appear.

Enter your password for your Exchange account and click OK.

The next time you click on the email icon, your Outlook Exchange inbox folder should appear.

This usually happens to USI faculty and staff that have Outlook/Exchange accounts that are checked by myUSI. It usually happens after you have been prompted on your work computer to change your network password. This usually occurs every 60days.

When you change your network password, it also changes your Outlook/Exchange password at the same time. myUSI doesn’t pick up those changes automatically as the Outlook/Exchange email system is external from the myUSI system. Your Exchange account on the myUSI system has your previous password listed, which is no longer valid. You will have to change it to your new password manually.

To do this:

1. click on the e-mail icon in the upper right hand corner of the myUSI site once you log in.
2. You should get an error message similar to the following:
   • Warning:
     Couldn’t authenticate to mail server.
     Could not expand ‘Exchange’ because the system couldn’t authenticate to the mail server. Please enter your password into the dialog box you see.Click here to reload the message list
3. You should also see a pop-up dialog box that looks something like this:
   • Enter Password
     Could not connect to the Exchange account. This could be caused by a number of things such as an incorrect password, or the mail server could be down. If you feel the password may be incorrect, please enter the password and click o.k.
4. Now, type in your new Network/Outlook/Exchange password in the Password box.
5. Then click the OK button in the lower left corner.
6. If you DO NOT see an ENTER PASSWORD dialog box, you probably have a pop-up blocker enabled on your browser! You will need to either disable your pop-up blocker while using myUSI or you need to configure your pop-up blocker to ALLOW pop-ups for the usieagles.org domain. After disabling your pop-up blocker, try the previous steps again.

Your problem should now be fixed.You will have to repeat these steps whenever you change your Network/Outlook/Exchange password.

Other Possible Workarounds and Solutions:

One approach is to delete the email preview channel. Just click the x button and it won’t bother you anymore. You can still access your email from the e-mail icon. If you have to change your password, it will prompt you.

Another option is to remove your Outlook/Exchange access from myUSI. You can do this be deleting it from the Retrieve Other Email section under the e-mail applet’s options tab. Then your usieagles.org email account will show up in the preview. You can still get your Outlook/Exchange email online by going to https://emailnew.usi.edu.

The final option is to have us to set your myUSI email (usieagles.org) account as the default email. Your usieagles.org email account will then display in the channel and shouldn’t ever have an error. If you want to check your Outlook/Exchange email from within myUSI, you can click on the e-mail icon and then you can expand your Exchange account. If it gets an error, you will probably have to reset the password in the Retrieve Other Email section of the E-mail Options tab. If this is how you would like to proceed, let us know.

There are a couple of options to help to maintain two USI email accounts. The following options may be especially attractive to our adjunct faculty. Every USI employee automatically gets a myUSI email account this includes a usieagles.org email address. Employees can also get an Exchange email account, @usi.edu by requesting one from the Computer Center.

Using myUSI to Check Both Email Accounts

To ease the confusion, here are some instructions on how to set up your myUSI profile so that you can access BOTH email accounts by ONLY logging into myUSI.

1. Log on to myUSI,
2. Click Email icon at top of pageemail should show the mailbox for usieagles.org and any folders under this mailbox
3. Click Options tab
4. Click Retrieve Other email
5. Enter USI-Exchange for the Account name
6. Choose IMAP, Click ADD and enter the following:Server: emailnew.usi.eduUserID: (your personID for example cschmitt)Password: (this would be your password for Exchange )

   Confirm password: (same password as above)

7. Click OK
8. Click OK on next page
9. Click Email tab
10. On left side of page you can see the mailbox for usieagles.org (Inbox, Sent, deleted)
11. Click the little triangle next to USI-Exchange to expand this second mailbox.
    This should display the folder for the usi.edu mailbox.

Use Exchange to Check Both Accounts

Another option that some users choose, is to forward your usieagles.org email to your usi.edu mailbox. This gives you the ability to check only the usi.edu mailbox for all of your email messages.

Once the messages have been configured to forward within myUSI, you can check your mail using Outlook, Outlook Express, or the Exchange Web interface at https://emailnew.usi.edu.

Follow these steps to forward your myUSI (@usieagles.org) email to your Exchange (@usi.edu) account:

1. Log into myUSI.
2. Click Email icon at top of page.
3. Click Options tab.
4. Click Auto Forward.
5. In the autoforward box enter your full usi.edu email address.
6. Click OK.

All email that is left in the usieagles.org INBOX for longer than 6 months is removed from the system.

Mail that is NOT in the INBOX is not removed.

If you would like to keep email messages longer than 6 months, create folders and place the email messages that you would like to save into folders other than the INBOX.

See Also:

How do I create email folders?

How do I move email messages?

USI E-MAIL RETENTION POLICY

4-16-2007

The University will backup Microsoft Exchange email with a 30 day retention cycle and the log file for a 90 day retention cycle. Emails that are older than 30 days will not be backed up.