Forwarding the mail that is delivered to an @mail.usi.edu address is relatively simple. Just follow these steps:

1. Login to myUSI or sign in through the myUSI Start page
2. Open the myUSI Mail application by clicking on the myUSI Mail icon.
3. Click on the Options button.
4. Expand the Mail option by clicking the triangle to the right.
5. Under Mail, expand the Local account option by clicking the triangle to the right.
6. Under Local Account, click the Forwarding option.
7. Clear the address in the Forward To: field
8. Check Enable automatic forwarding.
9. Type the email address that you would like to forward your mail to in the Foward to: field.
10. Click the Save Preferences button
11. Wait about 15 minutes and then send a message to your @mail.usi.edu address and see if it shows up at the address where your mail is forwarded.

NOTE:

Be sure to TEST your forwarded email account.

We have had many users forward their mail to non-existent or broken accounts.

If you don’t test your configuration, there is a good chance that you will lose communications from the university as we send only to your @mail.usi.edu account.

To test your configuration, send a test message to your @mail.usi.edu address and see if it shows up at the address that you set up for Forwarding.

If it doesn’t show up, there is a problem with the address that you entered in the  Forward to: and it needs to be corrected before you will receive any mail originally sent to your original @mail.usi.edu address.

Your forwarded address could be mistyped or the email account settings on the forwarded address (Hotmail, Yahoo, etc) need to be changed in order to accept email from your forwarding address.

If you choose to change the default configuration, it is your responsibility to make sure that it works and won’t potentially lose communications.

If you aren’t sure how to make this work, you probably don’t want to change the default and, instead, check your myUSI email account on a regular basis through the interfaces provided by the university.

Mail left in the INBOX, Sent folder, and Trash folder is automatically expired and deleted from the mail.usi.edu server on a set schedule.

mail.usi.edu server email expiration schedule:

• All email messages that are left in a @mail.usi.edu INBOX for longer than 180 days are automatically removed from the myUSI mail server.
• All email messages that are left in a @mail.usi.edu Sent folder for longer than 14 days are automatically removed from the myUSI mail server.
• All email messages that are left in a @mail.usi.edu Trash folder for longer than 3 days are automatically removed from the myUSI mail server.

Mail that is NOT in the INBOX, Sent folder, or Trash folder is not automatically removed.

If you would like to keep email messages longer than than the time periods listed above, you MUST create folders and place the email messages that you would like to save into folders other than the INBOX, Sent folder, or Trash folder.

Mail that is not moved to another folder WILL BE DELETED and purged from the myUSI mail server.

For More Information on Creating Mail Folders and Moving Messages See:

For the myUSI Mail client:
How to make new folders using the myUSI Mail email client.

How to move messages to a folder using the myUSI Mail client.

For the Lite Mail client:
How to make new folders using the Lite Mail email client.

How to move messages to a folder using the Lite Mail client.

If you have any questions or concerns, please direct them to myusi@usi.edu.

The myUSI Support Team

The new portal requires using an up to date web browser.  See our browser support page for a complete list of supported browser versions.

If you have to use Internet Explorer 6, or some other web browser that is not listed on the browser support page, you might try one of these 3 options:

• Upgrade to either Internet Explorer 7 or 8
  • Download Internet Explorer 7
  • Download Internet Explorer 8
• Install FireFox 3.0 web browser (http://getfirefox.com)
• Log into each service separately using your myUSI username and password (bypassing the myUSI portal) by using the myUSI Start page available at http://www.usi.edu/start

If none of these resolve your situation, call the myUSI Helpdesk at 812.465.1070 at once.

If you are having problems logging into the myUSI portal, http://my.usi.edu, you can try logging into the services that you want to access, myUSI Mail (for your email), Blackboard (for online course materials), and Self Service (for registration, checking or updating grades, financial aid, etc.) by going to the myUSI Start page:

 myUSI Start page:  http://www.usi.edu/start

Just log in to whichever service you need and it will open in a separate window or web browser tab.

After you have saved your Address Book from the old myUSI, you can import it into the new myUSI by following these steps:

1. Login to myUSI (my.usi.edu)

2. Click the myUSI Mail Icon

3. In myUSI Mail, click the Address Book button (lower left)

4. Click the Import/Export button across the Address Book toolbar

5. Choose Import

6. In the Import Contacts to Address Book window that pops up, click the browse button
and browse to the address book you previously exported from the old myUSI (CPAddressBook.csv) and click Open

7. In the Import Contacts to Address Book window, click the File Format drop down box and
choose Microsoft Outlook CSV

8. Click Import Contacts.

9. Depending on how many contacts that need to be imported, there may be a few minute wait

10. The Import Contacts to Address Book window will change to tell how many contacts were
imported, click the OK button

11. Now all your contacts were imported

Your new email address will use the same username as you had on the old myUSI website followed by @mail.usi.edu.

So, Archibald Eagle’s username on the old myUSI was aeagle, so his new email address is:

aeagle @mail.usi.edu

As of January 2, 2003, direct deposit statements for employees will no longer be printed and distributed through campus mail. You will still have access to your pay information through myUSI and Web for Employees.

Log onto Web for Employees by following these steps:

• Click on the myUSI icon at the lower right corner of the USI home page (www.usi.edu).
• Click the Sign In link at the top of the page.
• Log on to myUSI using the User Name and Password that you received in a letter from the Human Resources Office.
• Click on the Self Service button,
• Then click on Employee Services.

View your direct deposit information by following these steps:

• Click on Payroll Services.
• Click on Pay Stub.
• Select the appropriate year and click the Select button.
• Select the appropriate pay date and click the Select button.
• You can scroll down to see the same information you are accustomed to seeing on your paper direct deposit statement.

Web for Employees also provides tools that enable you to change your address and emergency contact information on-line. It also provides you the means to view other information regarding your employment at USI. If you have forgotten your password and have not been on Web for Employees, you may contact Ingrid Lindy at extension 7062. If you have changed your password and have forgotten it, you may contact Deb Butler at the myUSI Support Desk at (812)465-1070.

If you have questions or need additional information, please feel free to contact Human Resources at (812)464-1840.

This usually happens to USI faculty and staff that have Outlook/Exchange accounts that are checked by myUSI. It usually happens after you have been prompted on your work computer to change your network password. This usually occurs every 60days.

When you change your network password, it also changes your Outlook/Exchange password at the same time. myUSI doesn’t pick up those changes automatically as the Outlook/Exchange email system is external from the myUSI system. Your Exchange account on the myUSI system has your previous password listed, which is no longer valid. You will have to change it to your new password manually.

To do this:

1. click on the e-mail icon in the upper right hand corner of the myUSI site once you log in.
2. You should get an error message similar to the following:
   • Warning:
     Couldn’t authenticate to mail server.
     Could not expand ‘Exchange’ because the system couldn’t authenticate to the mail server. Please enter your password into the dialog box you see.Click here to reload the message list
3. You should also see a pop-up dialog box that looks something like this:
   • Enter Password
     Could not connect to the Exchange account. This could be caused by a number of things such as an incorrect password, or the mail server could be down. If you feel the password may be incorrect, please enter the password and click o.k.
4. Now, type in your new Network/Outlook/Exchange password in the Password box.
5. Then click the OK button in the lower left corner.
6. If you DO NOT see an ENTER PASSWORD dialog box, you probably have a pop-up blocker enabled on your browser! You will need to either disable your pop-up blocker while using myUSI or you need to configure your pop-up blocker to ALLOW pop-ups for the usieagles.org domain. After disabling your pop-up blocker, try the previous steps again.

Your problem should now be fixed.You will have to repeat these steps whenever you change your Network/Outlook/Exchange password.

Other Possible Workarounds and Solutions:

One approach is to delete the email preview channel. Just click the x button and it won’t bother you anymore. You can still access your email from the e-mail icon. If you have to change your password, it will prompt you.

Another option is to remove your Outlook/Exchange access from myUSI. You can do this be deleting it from the Retrieve Other Email section under the e-mail applet’s options tab. Then your usieagles.org email account will show up in the preview. You can still get your Outlook/Exchange email online by going to https://emailnew.usi.edu.

The final option is to have us to set your myUSI email (usieagles.org) account as the default email. Your usieagles.org email account will then display in the channel and shouldn’t ever have an error. If you want to check your Outlook/Exchange email from within myUSI, you can click on the e-mail icon and then you can expand your Exchange account. If it gets an error, you will probably have to reset the password in the Retrieve Other Email section of the E-mail Options tab. If this is how you would like to proceed, let us know.

There are a couple of options to help to maintain two USI email accounts. The following options may be especially attractive to our adjunct faculty. Every USI employee automatically gets a myUSI email account this includes a @mail.usi.edu email address. Employees can also get an Exchange email account, @usi.edu by requesting one from the Computer Center through their Department.

Use Exchange to Check Both AccountsIf you just want all your mail to go to your Exchange/Outlook account so that you only need to check one place for everything, you’ll need to forward your myUSI (@mail.usi.edu) email to your usi.edu mailbox. This gives you the ability to check only the usi.edu mailbox for all of your email messages.

Once the messages have been configured to forward within myUSI, you can check your mail using Outlook, Outlook Express, or the Exchange Web interface at https://exchhub.usi.edu.

Follow these steps to forward your myUSI (@mail.usi.edu) email to your Exchange (@usi.edu) account:

1. Log into myUSI.
2. Click myUSI Mail icon at top of page.
3. Click Options  button on the lower left.
4. Under the Mail options, click Forwarding.
5. Check Enable automatic forwarding.
6. In the Forward to: box enter your full usi.edu email address.
7. Then click the Save Preferences button at the bottom of the page.
8. Wait 16 minutes and then send an email to your @mail.usi.edu address. It should forward to your @usi.edu address. If it doesn’t call the myUSI helpdesk at (812)465-1070

How to go about finding your myUSI password depends on whether you are a USI student, faculty, employee, alumni, or parent of a USI student.

It is important to note that requests to have a password reset via email will NOT be honored.

Employees and Faculty:

If you are a faculty member or an employee of the university, you must visit (in person) the USI Computer Center located on the lower level of the Orr Building.

Please bring a form of identification that can be used to verify your identity such as your driver’s license of USI ID card. Once your identity has been confirmed, the Computer Center can reset your password for you.

If you have questions about your employee password, call the myUSI Support Desk (812) 465-1070 and identify yourself as an employee or faculty member with questions concerning your password.

Students and Alumni:

If you are a student or alumnus, you must call or visit USI Computer Center in order to have your myUSI password reset. The Computer Center is located in the lower level of the Orr Building.

Please bring your USI ID card as proof of your identity. You may be asked further questions based on your student records to further verify who you are. Once your identity has been confirmed, the Computer Center can reset your password for you.

If you are unable to visit the Computer Center, you may call the myUSI Support Team at (812) 465-1070 and ask to have your myUSI password reset. You will be asked a series of questions in order to verify your identity.

If you answer them correctly, the myUSI Support Team will reset your password for you. If you are unable to answer the questions correctly, you will need to visit the Computer Center in person in order to have it reset.

If you have asked that your USI records flagged as private, we will be unable to reset your password over the phone. If you live in the area, you can stop by the Computer Center to have your password reset. This is an additional precaution used to protect your privacy. If you are a distance ed student and have your records flagged as private, the myUSI Support Team can mail your new password to the home address that we have on file for you.

Parents of USI Students:

Parents of USI Students do not have myUSI usernames or passwords.

However, if you are a parent trying to pay a bill for a student, the student must first identify you as an Authorized Payer within their myUSI account.

Once they have done this, they can provide you (the parent) with an Authorized Payer username and password.

The Computer Center does not know these passwords. Please do not call the Computer Center asking for them. We don’t have access to them and cannot create or reset them.

Your student can configure Authorized Payers by going to the  myUSI Start page, then clicking on the Sign In >> button, then clicking on the  Self Service button, followed by putting in their myUSI Username and Password.

Next, they should click the Student and Financial Aid link, and then click on View Bills/Pay Online. Finally, they can click on the Authorize Payers link in order to configure your username and password.

Once these steps have been completed an email will be sent to the authorized payers giving them a link to use when paying the USI bill online.