There a couple of reasons that you might see “action canceled” or “page cannot be displayed” when trying to access the myUSI login page or accessing services (like Banner Self Service) from within myUSI or off the myUSI start page or when just trying to access the USI homepage.

• Unsupported Web Browsers: Check our up-to-date list of supported web browsers to make sure that you are using a web browser that works best with myUSI.
• Insight Broadband or SIGECOM Internet Service Provider Network Problems: Both of these Internet Service Providers (ISP) have network problems that affect getting access to the myUSI Login Page or the USI homepage from time to time. If you also can’t get to the USI homepage (www.usi.edu) and you use one of these ISPs, this is most definitely your issue. To fix the problem, do the following:
  1. Turn off all computers on your network.
  2. Turn off your network’s router.
  3. Turn off your cable modem.
  4. Wait a couple of minutes.
  5. Turn on your cable modem and wait for the blinking lights to settle down.
  6. Turn on your network’s router and wait for the blinking lights to settle down.
  7. Turn on a computer and try to access myUSI or the USI homepage again.
• Security Software Interference: Many Internet security applications interfere with the proper functioning of many websites. MyUSI is no exception. If you get strange responses such as “Dummy Text,” “DummyText,” or “Proxy Error” (to name but a few), it is highly likely that your security software is the cause of the problem. As there are thousands of these security software suites, we are unable to give specific solutions for configuring each. However, the basic premise is to “allow,” “permit,” “white list,” or “safe list,” (among others, they all use different terminology) the following sites:
  • my.usi.edu
  • mail.usi.edu
  • sctssb.usi.edu (port 8443 if it makes difference)
• Corrupted Cache (Temporary Internet Files) or Cookies: There may been corrupted temporary files on your system from the last time that you visited the site. Take a moment to clear your Cache (Temporary Internet Files in Internet Explorer) and Cookies and then reload the page.
• Clearing Temporary Internet Files in Internet Explorer 8. (step 2 on the page)
• Deleting Cookies in Internet Explorer 8.
• Clearing Temporary Internet Files in Internet Explorer 7. (step 2 on the page)
• Deleting Cookies in Internet Explorer 7.
• Clearing the Temporary Internet Files in Internet Explorer 6.
• Deleting Cookies in Internet Explorer 6.
• Clearing the Cache and Cookies in Mozilla Firefox.
• Clearing the Cache and Cookies from Opera.
• Resetting Safari.

You probably have a corrupt session cookie on the computer you are using. Try clearing your cookies of your web browser and then login again.

Instructions for clearing cookies in Internet Explorer.

Instructions for clearing cookies in Firefox.

Instructions for clearing cookies in Safari.

Instructions for clearing cookies in Opera.

If that doesn’t solve your problem, call the MyUSI Helpline at (812)465-1070

The “Login Expired” message can appear if you double-click during your myUSI session or use the Back browser button while under the Self Service tab instead of using the internal menus for navigation.

If you continue to get the “Login Expired” message, you may need to delete the cookies and cache (or offline files) from your web browser. Check your web browser’s help file for information on how to delete these temporary files.

You might also experience this problem when using an unsupported web browser while trying to access items under the Self Service tab. We maintain an updated list of browsers that are supported by myUSI.

All myUSI sessions are designed to timeout automatically after 30 minutes of inactivity. The activity counter is reset ever time you click on something in order to perform some action or navigate within the myUSI site.

The time-out exists to help protect your privacy and security. It helps prevent situations where people accidentally remain logged into their myUSI sessions when they leave a public computer, such as in the labs or a library, opening themselves to having their account, and all their personal information, compromised by someone using the computer after they leave.

If you are finished with your session, please close your browser for security purposes. If you are not finished, simply log back into myUSI.

The “session timeout” message can also appear if you double-click during your myUSI session or use the Back browser button while under the Self Service tab instead of using its internal menus for navigation.

If you continue to get the session expired message, you may need to delete the cookies and cache (or offline files) from your web browser. Check your web browser’s help file for information on how to delete these temporary files.

You might also experience this problem when using an unsupported web browser while trying to access items under the Self Service tab. We maintain an updated list of browsers that are supported by myUSI.