Why doesn’t my forwarded MyUSI email reach my other email account?
February 14th, 2008
Many companies that support email (Hotmail, Yahoo, AOL, MSN) have had to install spam blocking tools. Along with these tools, they allow for the enduser to whitelist / safelist certain email addresses/domains that the end user does not want blocked.
Any MyUSI user that forwards their myUSI email should add
usi.edu AND usieagles.org
to their safelist.
If you do not know how to do this, check the help documentation of the email service that you are using OR stop autoforwarding your usieagles.org account and read your USI related mail with myUSI’s e-mail application only.
Some spam blocking tools will automatically block mail if all recipients are blind carbon recipients (as is the case with myUSI send to class email, for instance). Email providers such as Hotmail will keep the mail in a Junk folder for only 5 days and then it is automatically deleted.
If you do not put usi.edu and usieagles.org in your email provider’s safelist/”not spam” lists, and you aren’t checking your Junk Mail or Bulk Mail folders on a daily basis, then you are probably permanently losing email from the university, your instructors, or anyone else trying to email you at that address.
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Alternately, you may have a typo in the email address that you set up in your Email Autoforward Option or there is a problem with your email provider. Check your Autoforward address under the Email application’s Option tab and make sure that it is a functioning address. We have many instances of people mispelling their email address and having mail sent to those non-existent addresses disappearing.
If you alternate email account is having problems, i.e. it has been disabled until your remove some of your email, any mail, including that from MyUSI may be blocked. Make sure that your external/alternate email account is fully functioning as a malfunctioning account may also be the source of your problems.