MyUSI is telling you to initialize your Exchange account or that your password has changed on your Exchange account since the last time you accessed myUSI. To address this error, click on the e-mail icon on the upper right of the page.

An Enter Password pop up window will appear.

Enter your password for your Exchange account and click OK.

The next time you click on the email icon, your Outlook Exchange inbox folder should appear.

Your Username is a Person Id assigned to you by USI. To determine what your Person Id is, go to: https://www.usi.edu/webservices/lookup/. Your Password is initially a randomly generated 6-digit number assigned to by USI, but may be different if you changed it at any time. Newly admitted students receive this in a letter from the Admissions Office. If you cannot recall what your Password is, go to the USI Computer Center office (in the lower level of the Orr Building) with your picture ID and they will be able to assist you.

More Information:

How can I find my myUSI password?

This usually happens to USI faculty and staff that have Outlook/Exchange accounts that are checked by myUSI. It usually happens after you have been prompted on your work computer to change your network password. This usually occurs every 60days.

When you change your network password, it also changes your Outlook/Exchange password at the same time. myUSI doesn’t pick up those changes automatically as the Outlook/Exchange email system is external from the myUSI system. Your Exchange account on the myUSI system has your previous password listed, which is no longer valid. You will have to change it to your new password manually.

To do this:

1. click on the e-mail icon in the upper right hand corner of the myUSI site once you log in.
2. You should get an error message similar to the following:
   • Warning:
     Couldn’t authenticate to mail server.
     Could not expand ‘Exchange’ because the system couldn’t authenticate to the mail server. Please enter your password into the dialog box you see.Click here to reload the message list
3. You should also see a pop-up dialog box that looks something like this:
   • Enter Password
     Could not connect to the Exchange account. This could be caused by a number of things such as an incorrect password, or the mail server could be down. If you feel the password may be incorrect, please enter the password and click o.k.
4. Now, type in your new Network/Outlook/Exchange password in the Password box.
5. Then click the OK button in the lower left corner.
6. If you DO NOT see an ENTER PASSWORD dialog box, you probably have a pop-up blocker enabled on your browser! You will need to either disable your pop-up blocker while using myUSI or you need to configure your pop-up blocker to ALLOW pop-ups for the usieagles.org domain. After disabling your pop-up blocker, try the previous steps again.

Your problem should now be fixed.You will have to repeat these steps whenever you change your Network/Outlook/Exchange password.

Other Possible Workarounds and Solutions:

One approach is to delete the email preview channel. Just click the x button and it won’t bother you anymore. You can still access your email from the e-mail icon. If you have to change your password, it will prompt you.

Another option is to remove your Outlook/Exchange access from myUSI. You can do this be deleting it from the Retrieve Other Email section under the e-mail applet’s options tab. Then your usieagles.org email account will show up in the preview. You can still get your Outlook/Exchange email online by going to https://emailnew.usi.edu.

The final option is to have us to set your myUSI email (usieagles.org) account as the default email. Your usieagles.org email account will then display in the channel and shouldn’t ever have an error. If you want to check your Outlook/Exchange email from within myUSI, you can click on the e-mail icon and then you can expand your Exchange account. If it gets an error, you will probably have to reset the password in the Retrieve Other Email section of the E-mail Options tab. If this is how you would like to proceed, let us know.

There are a couple of options to help to maintain two USI email accounts. The following options may be especially attractive to our adjunct faculty. Every USI employee automatically gets a myUSI email account this includes a usieagles.org email address. Employees can also get an Exchange email account, @usi.edu by requesting one from the Computer Center.

Using myUSI to Check Both Email Accounts

To ease the confusion, here are some instructions on how to set up your myUSI profile so that you can access BOTH email accounts by ONLY logging into myUSI.

1. Log on to myUSI,
2. Click Email icon at top of pageemail should show the mailbox for usieagles.org and any folders under this mailbox
3. Click Options tab
4. Click Retrieve Other email
5. Enter USI-Exchange for the Account name
6. Choose IMAP, Click ADD and enter the following:Server: emailnew.usi.eduUserID: (your personID for example cschmitt)Password: (this would be your password for Exchange )

   Confirm password: (same password as above)

7. Click OK
8. Click OK on next page
9. Click Email tab
10. On left side of page you can see the mailbox for usieagles.org (Inbox, Sent, deleted)
11. Click the little triangle next to USI-Exchange to expand this second mailbox.
    This should display the folder for the usi.edu mailbox.

Use Exchange to Check Both Accounts

Another option that some users choose, is to forward your usieagles.org email to your usi.edu mailbox. This gives you the ability to check only the usi.edu mailbox for all of your email messages.

Once the messages have been configured to forward within myUSI, you can check your mail using Outlook, Outlook Express, or the Exchange Web interface at https://emailnew.usi.edu.

Follow these steps to forward your myUSI (@usieagles.org) email to your Exchange (@usi.edu) account:

1. Log into myUSI.
2. Click Email icon at top of page.
3. Click Options tab.
4. Click Auto Forward.
5. In the autoforward box enter your full usi.edu email address.
6. Click OK.

Many companies that support email (Hotmail, Yahoo, AOL, MSN) have had to install spam blocking tools. Along with these tools, they allow for the enduser to whitelist / safelist certain email addresses/domains that the end user does not want blocked.

Any MyUSI user that forwards their myUSI email should add

usi.edu AND usieagles.org

to their safelist.

If you do not know how to do this, check the help documentation of the email service that you are using OR stop autoforwarding your usieagles.org account and read your USI related mail with myUSI’s e-mail application only.

Some spam blocking tools will automatically block mail if all recipients are blind carbon recipients (as is the case with myUSI send to class email, for instance). Email providers such as Hotmail will keep the mail in a Junk folder for only 5 days and then it is automatically deleted.

If you do not put usi.edu and usieagles.org in your email provider’s safelist/”not spam” lists, and you aren’t checking your Junk Mail or Bulk Mail folders on a daily basis, then you are probably permanently losing email from the university, your instructors, or anyone else trying to email you at that address.

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Alternately, you may have a typo in the email address that you set up in your Email Autoforward Option or there is a problem with your email provider. Check your Autoforward address under the Email application’s Option tab and make sure that it is a functioning address. We have many instances of people mispelling their email address and having mail sent to those non-existent addresses disappearing.

If you alternate email account is having problems, i.e. it has been disabled until your remove some of your email, any mail, including that from MyUSI may be blocked. Make sure that your external/alternate email account is fully functioning as a malfunctioning account may also be the source of your problems.

If you forwarded your mail to another email account, you can remove the forward in order to have your mail delivered locally. Just follow these steps:

1. Open the e-mail application by clicking on the e-mail icon in the upper right of the myUSI page.
2. Click on the Options tab
3. Click the Auto Forward link
4. Clear the address in the Auto Forward To: field
5. Click the OK button

Your mail should now only show up in myUSI. Send yourself a test message to confirm that your email is going where it is supposed to.

If you graduate, you will get the Alumni role added to your profile and then you will have access to your account as long as you use it.

Unused alumni accounts will be purged after 1 year without a login.

If you leave without graduating, your account will remain accessible until the following year’s tax season is over (allowing you time to access the previous year’s 1099-T info).

Inactive alumni accounts are no longer kept in the system as of April 15th, 2007.

I’m going to be a Senior this fall and I have never had a problem with junk mail until the past couple of months. It usually has the word ***SPAM*** in the subject title, but not always. After myUSI got back up from your upgrades, I had six ***SPAM*** e-mails. Is there any way to make this stop? It’s getting pretty annoying.

Spam is a major problem on the Internet. Despite laws passed against it, it is said that the rate of spam mail being sent across the Internet has at least doubled over the past two years. If you look at some old statistics from our spam fighting gateway, you’ll see that we discarded a total 1000729 messages, or 58% of all mail traffic to USI, as known SPAM messages.

The problem is that it is hard for machines to identify SPAM, but pretty easy for a human. So what is obviously SPAM to you might not be easy for a computer to classify as SPAM.

We have a mail gateway set up that looks at each message that comes to USI and uses a variety of time tested techniques to check to see if a message is SPAM or not. As it goes through the process the message is scored based on how many hits it gets for being more or less SPAM-like.

Based on a threshold score that we set, the message is either discarded as obvious spam (for having a very high spam score), passed along as being potential spam (where the software rewrites the subject line of the message and changes it to include ***SPAM***) so that you, as a knowledgable human, can make the final decision about what to do with it (this is done for messages with a mid range score that is just below our SPAM threshold score), or passed on without modifications as probably not spam (for having a low score or having scored no points at all).

When you are saying that you are recieving a lot of messages with ***SPAM*** in the subject line, it means that our software is doing its job. It can’t tell without a doubt that the message is spam, but it thinks that it might be. As such, it lets you know so you can delete it if you like.

It is possible for legitemate messages to be marked with the ***SPAM*** tag because it has characteristics similar to SPAM (such as being written in ALL CAPS, using no punctuation, having only images as the content, etc). As we don’t want to throw away legitimate email, we err on the side of caution and set our threshold score somewhat high. Even as such, we still discard over a million messages a month.

The other benefit of the ***SPAM*** tag is that it allows you to set up filters in myUSI to automatically “process” messages that have been tagged as SPAM email. Filters allow you to take any message with ***SPAM*** or ***spam*** in the Subject line of an email and automatically put them in another folder (you can find out about creating folders in this myUSI FAQ article. Then you would just want to check that folder every once in a while and delete its contents. You can find out more about filtering your email in this myUSI FAQ article.

Many users first learn of the myUSI mail quota am using 98% of it and wonder what happens when it is reached.The myUSI email quota is 25 Megabytes (25 MB) of space across all of your email folders.

Moving messages into a folder still counts against your overall quota. This includes moving mail into your Deleted and Sent folders.

Moving a message from the INBOX into a separate folder does save it from automatically being purged once it is in your account for longer than 6 months, but the message will still count towards your overall quota until it is fully deleted from any folder in your email.

Once you reach your quota, you won’t be able to receive email anymore and anyone sending you an email message will get bounce back error messages explaining that your mailbox is full.

If you are over quota, you can free up space by deleted messages that you no longer need from any of the folders in your email. If you need copies for future reference, you might consider forwarding them to another account or printing them off before removing them.

Students used to be able to click on Academic Services -> Administrative Services -> Student & Financial Aid -> Student Records -> Account Summary and then be able to view their scholarship award and payment information for each term they were enrolled.

Now, the account summary does not include data prior to Fall 2006.

If you need scholarship award and payment information for terms prior to the Fall of 2006, please contact the Bursar’s Office and tell them that you need your financial records prior to Fall 2006.

Bursar Phone: (812) 464-1842

The Bursar’s Office is located in the lower level of the Orr Building.