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<channel>
	<title>myUSI Frequently Asked Questions</title>
	<link>http://media.myusi.org/myusifaq</link>
	<description>Don't stay in the dark, we're happy to help.</description>
	<pubDate>Wed, 16 Jun 2010 14:44:54 +0000</pubDate>
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	<language>en</language>
			<item>
		<title>How long do I get to use my myUSI email account?</title>
		<link>http://media.myusi.org/myusifaq/2010/06/15/how-long-do-i-get-to-use-my-usieaglesorg-account/</link>
		<comments>http://media.myusi.org/myusifaq/2010/06/15/how-long-do-i-get-to-use-my-usieaglesorg-account/#comments</comments>
		<pubDate>Tue, 15 Jun 2010 22:19:02 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Email]]></category>

		<category><![CDATA[Account]]></category>

		<category><![CDATA[Alumni]]></category>

		<category><![CDATA[Student]]></category>

		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[General]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2008/01/29/how-long-do-i-get-to-use-my-usieaglesorg-account/</guid>
		<description><![CDATA[ If you graduate, you will get the Alumni role added to your profile and then you will have access to your account as long as you use it.
Unused alumni accounts will be purged after 1 year without a login.
If you leave without graduating, your account will remain accessible until the following year&#8217;s tax season [...]]]></description>
			<content:encoded><![CDATA[<p> If you graduate, you will get the Alumni role added to your profile and then you will have access to your account <strong>as long as you use it.</strong></p>
<p><strong>Unused alumni accounts will be purged after 1 year without a login.</strong></p>
<p>If you leave without graduating, your account will remain accessible until the following year&#8217;s tax season is over (allowing you time to access the previous year&#8217;s 1099-T info).</p>
<p><strong>Inactive alumni accounts are no longer kept in the system as of April 15th, 2007.</strong></p>
<p>Normal mail expiration policies are still in place! Plan accordingly.  <strong>See Also:</strong>  <a href="http://media.myusi.org/myusifaq/2009/09/29/how-long-does-mail-stay-in-my-mailusiedu-myusi-mail-account/">How long does mail stay in my  @mail.usi.edu (myUSI) mail account?</a></p>
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		</item>
		<item>
		<title>How do I forward my myUSI mail (@mail.usi.edu) to another account?</title>
		<link>http://media.myusi.org/myusifaq/2010/01/08/how-do-i-forward-my-myusi-mail-mailusiedu-to-another-account/</link>
		<comments>http://media.myusi.org/myusifaq/2010/01/08/how-do-i-forward-my-myusi-mail-mailusiedu-to-another-account/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 14:20:23 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Account]]></category>

		<category><![CDATA[Announcements]]></category>

		<category><![CDATA[Outlook]]></category>

		<category><![CDATA[myUSI Mail]]></category>

		<category><![CDATA[Email]]></category>

		<category><![CDATA[Faculty]]></category>

		<category><![CDATA[Address]]></category>

		<category><![CDATA[Employee]]></category>

		<category><![CDATA[Student]]></category>

		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2010/01/08/how-do-i-forward-my-myusi-mail-mailusiedu-to-another-account/</guid>
		<description><![CDATA[Forwarding the mail that is delivered to an @mail.usi.edu address is relatively simple. Just follow these steps:

Login to myUSI or sign in through the myUSI Start page
Open the myUSI Mail application by clicking on the myUSI Mail icon.
Click on the Options button.
Expand the Mail option by clicking the triangle to the right.
Under Mail, expand the [...]]]></description>
			<content:encoded><![CDATA[<p>Forwarding the mail that is delivered to an<strong> @mail.usi.edu</strong> address is relatively simple. Just follow these steps:</p>
<ol>
<li>Login to <a href="http://my.usi.edu">myUSI</a> or sign in through the <a href="http://www.usi.edu/start">myUSI Start page</a></li>
<li>Open the<strong> myUSI Mail </strong>application by clicking on the <strong>myUSI Mail icon</strong>.</li>
<li>Click on the <strong>Options</strong> button.</li>
<li>Expand the <strong>Mail</strong> option by clicking the triangle to the right.</li>
<li>Under <strong>Mail</strong>, expand the <strong>Local account</strong> option by clicking the triangle to the right.</li>
<li>Under <strong>Local Account</strong>, click the <strong>Forwarding </strong>option.</li>
<li>Clear the address in the <strong>Forward To:</strong> field</li>
<li>Check <strong>Enable automatic forwarding</strong>.</li>
<li>Type the email address that you would like to forward your mail to in the <strong>Foward to:</strong> field.</li>
<li>Click the <strong>Save Preferences</strong> button</li>
<li>Wait about 15 minutes and then send a message to your <strong>@mail.usi.edu</strong> address and see if it shows up at the address where your mail is forwarded.</li>
</ol>
<p><strong>NOTE:</strong></p>
<p>Be sure to <strong>TEST</strong> your forwarded email account.</p>
<p>We have had many users forward their mail to non-existent or broken accounts.</p>
<p>If you don’t test your configuration, there is a good chance that you will lose communications from the university as we send only to your <strong>@mail.usi.edu</strong> account.</p>
<p>To test your configuration, send a test message to your <strong>@mail.usi.edu</strong> address and see if it shows up at the address that you set up for <em>Forwarding</em>.</p>
<p>If it doesn’t show up, there is a problem with the address that you entered in the  <strong>Forward to:</strong> and it needs to be corrected before you will receive any mail originally sent to your original <strong>@mail.usi.edu </strong>address.</p>
<p>Your forwarded address could be mistyped or the email account settings on the forwarded address (Hotmail, Yahoo, etc) need to be changed in order to accept email from your forwarding address.</p>
<p><strong>If you choose to change the default configuration, it is your responsibility to make sure that it works and won’t potentially lose communications.</strong></p>
<p>If you aren’t sure how to make this work, you probably don’t want to change the default and, instead, check your myUSI email account on a regular basis through the interfaces provided by the university.</p>
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		</item>
		<item>
		<title>How do I un-forward my myUSI mail and keep it on the myUSI system?</title>
		<link>http://media.myusi.org/myusifaq/2010/01/08/how-do-i-un-forward-my-myusi-mail-and-keep-it-on-the-myusi-system/</link>
		<comments>http://media.myusi.org/myusifaq/2010/01/08/how-do-i-un-forward-my-myusi-mail-and-keep-it-on-the-myusi-system/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 13:30:50 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Account]]></category>

		<category><![CDATA[Email]]></category>

		<category><![CDATA[Address]]></category>

		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2008/02/05/how-do-i-un-forward-my-myusi-mail-and-keep-it-on-the-myusi-system/</guid>
		<description><![CDATA[If you forwarded your mail to another email account, you can remove the forward in order to have your mail delivered locally. Just follow these steps:

Login to myUSI or sign in through the myUSI Start page
Open the myUSI Mail application by clicking on the myUSI Mail icon.
Click on the Options button.
Expand the Mail option by [...]]]></description>
			<content:encoded><![CDATA[<p>If you forwarded your mail to another email account, you can remove the forward in order to have your mail delivered locally. Just follow these steps:</p>
<ol>
<li>Login to <a href="http://my.usi.edu">myUSI</a> or sign in through the <a href="http://www.usi.edu/start">myUSI Start page</a></li>
<li>Open the<strong> myUSI Mail </strong>application by clicking on the <strong>myUSI Mail icon</strong>.</li>
<li>Click on the <strong>Options</strong> button.</li>
<li>Expand the <strong>Mail</strong> option by clicking the triangle to the right.</li>
<li>Under <strong>Mail</strong>, expand the <strong>Local account</strong> option by clicking the triangle to the right.</li>
<li>Under <strong>Local Account</strong>, click the <strong>Forwarding </strong>option.</li>
<li>Clear the address in the <strong>Forward To:</strong> field</li>
<li>Uncheck the <strong>Enable automatic forwarding</strong> check box</li>
<li>Click the <strong>Save Preference</strong> button at the bottom of the page.</li>
</ol>
<p>After about <strong>16 minutes</strong>, your mail should now only show up in <strong>myUSI</strong>. After <strong>16 minutes</strong>, send yourself a test message to confirm that your email is only showing up in your myUSI mail acccount.</p>
]]></content:encoded>
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		</item>
		<item>
		<title>How long does mail stay in my @mail.usi.edu (myUSI) mail account?</title>
		<link>http://media.myusi.org/myusifaq/2009/09/29/how-long-does-mail-stay-in-my-mailusiedu-myusi-mail-account/</link>
		<comments>http://media.myusi.org/myusifaq/2009/09/29/how-long-does-mail-stay-in-my-mailusiedu-myusi-mail-account/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 21:27:55 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Quota]]></category>

		<category><![CDATA[Lite Mail]]></category>

		<category><![CDATA[myUSI Mail]]></category>

		<category><![CDATA[Email]]></category>

		<category><![CDATA[Faculty]]></category>

		<category><![CDATA[Employee]]></category>

		<category><![CDATA[Student]]></category>

		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2009/09/29/how-long-does-mail-stay-in-my-mailusiedu-myusi-mail-account/</guid>
		<description><![CDATA[Mail left in the INBOX, Sent folder, and Trash folder is automatically expired and deleted from the mail.usi.edu server on a set schedule.
mail.usi.edu server email expiration schedule: 

All email messages that are left in a @mail.usi.edu INBOX for longer than 180 days are automatically removed from the myUSI mail server.
All email messages that are left [...]]]></description>
			<content:encoded><![CDATA[<p>Mail left in the <strong>INBOX</strong>, <strong>Sent</strong> folder, and <strong>Trash</strong> folder is automatically expired and deleted from the <strong>mail.usi.edu</strong> server on a set schedule.</p>
<p><strong>mail.usi.edu server email expiration schedule: </strong></p>
<ul>
<li>All email messages that are left in a @mail.usi.edu <strong>INBOX</strong> for longer than <strong>180 days</strong> are automatically removed from the myUSI mail server.</li>
<li>All email messages that are left in a @mail.usi.edu <strong>Sent</strong> folder for longer than <strong>14 days</strong> are automatically removed from the myUSI mail server.</li>
<li>All email messages that are left in a @mail.usi.edu <strong>Trash</strong> folder for longer than <strong>3 days</strong> are automatically removed from the myUSI mail server.</li>
</ul>
<p>Mail that is <strong>NOT</strong> in the <strong>INBOX</strong>, <strong>Sent</strong> folder, or <strong>Trash</strong> folder is not automatically removed.</p>
<p>If you would like to<strong> keep email messages longer than than the time periods listed</strong> above, you <strong>MUST</strong> create folders and place the email messages that you would like to save into folders other than the <strong>INBOX</strong>, <strong>Sent</strong> folder, or <strong>Trash</strong> folder.</p>
<p>Mail that is not moved to another folder <strong>WILL BE DELETED</strong> and purged from the myUSI mail server.</p>
<p><strong>For More Information on Creating Mail Folders and Moving Messages See:</strong></p>
<p>For the <strong>myUSI Mail</strong> client:<br />
<a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-myusi-mail-email-client/">How to make new folders using the myUSI Mail email client.</a></p>
<p><a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-myusi-mail-client/">How to move messages to a folder using the myUSI Mail client.</a></p>
<p>For the <strong>Lite Mail</strong> client:<br />
<a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-lite-mail-email-client/">How to make new folders using the Lite Mail email client.</a></p>
<p><a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-lite-mail-client/">How to move messages to a folder using the Lite Mail client.</a></p>
<p>If you have any questions or concerns, please direct them to <a href="mailto:myusi@usi.edu">myusi@usi.edu</a>.</p>
<p><strong>The myUSI Support Team</strong></p>
]]></content:encoded>
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		</item>
		<item>
		<title>How to move messages to a folder using the myUSI Mail client.</title>
		<link>http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-myusi-mail-client/</link>
		<comments>http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-myusi-mail-client/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 20:53:43 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[myUSI Mail]]></category>

		<category><![CDATA[Folders]]></category>

		<category><![CDATA[Email]]></category>

		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-myusi-mail-client/</guid>
		<description><![CDATA[First, login to the myUSI Mail client using your myUSI username and password.

Once logged in, you’ll be viewing your INBOX (by default).

Using your mouse, highlight the message(s) that you want to move.

Then click on the Move button at the top of the message list.

Then pick the folder that you would like to move your selected [...]]]></description>
			<content:encoded><![CDATA[<p>First, login to the <a href="https://my.usi.edu/">myUSI Mail</a> client using your <strong>myUSI</strong> username and password.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimail.gif" alt="myUSI Mail Icon" /></p>
<p>Once logged in, you’ll be viewing your INBOX (by default).</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailsavedmailinfolderlist.png" alt="myUSI Mail New Folder List" /></p>
<p>Using your mouse, highlight the message(s) that you want to move.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailselectmail.png" alt="myUSI Mail Select Messages" /></p>
<p>Then click on the <strong>Move</strong> button at the top of the message list.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailmovetofolder.png" alt="myUSI Mail Move To Folder" /></p>
<p>Then pick the folder that you would like to move your selected message(s) to in the <strong>Select Folder</strong> dialog and click the <strong>Move To Folder</strong> button.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailselectmovefolder.png" alt="myUSI Mail Select Move Folder" /></p>
<p>The messages that you selected will disappear from their original folder and will now appear in the folder that you moved them to. You can confirm this by clicking on the folder that you selected in the previous step in the left hand folder list (i.e. <strong>Saved Mail</strong>).</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailsavedmail.png" alt="myUSI Mail Saved Mail View" /></p>
<p>That&#8217;s all there is to moving mail to a new folder.</p>
<p><strong>See Also:</strong><br />
<a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-myusi-mail-email-client/">How to make new folders using the myUSI Mail email client.</a></p>
]]></content:encoded>
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		</item>
		<item>
		<title>How to make new folders using the myUSI Mail email client.</title>
		<link>http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-myusi-mail-email-client/</link>
		<comments>http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-myusi-mail-email-client/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 19:05:41 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[myUSI Mail]]></category>

		<category><![CDATA[Folders]]></category>

		<category><![CDATA[Email]]></category>

		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-myusi-mail-email-client/</guid>
		<description><![CDATA[First, login to the myUSI Mail client using your myUSI username and password.

Once logged in, you’ll be viewing your INBOX (by default).

In the Folder menu to the left, right click on your email address (yourname@mail.usi.edu) or any folder that you want to make a sub-folder in. On the resulting pop up menu, click New Folder.

Type [...]]]></description>
			<content:encoded><![CDATA[<p>First, login to the <a href="https://my.usi.edu">myUSI Mail</a> client using your <strong>myUSI</strong> username and password.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimail.gif" alt="myUSI Mail Icon" /></p>
<p>Once logged in, you’ll be viewing your INBOX (by default).</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailinbox.png" alt="myUSI Mail INBOX" /></p>
<p>In the <strong>Folder</strong> menu to the left, right click on your email address (<strong>yourname@mail.usi.edu</strong>) or any folder that you want to make a sub-folder in. On the resulting pop up menu, click <strong>New Folder</strong>.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailnewfoldermenu.png" alt="myUSI Mail New Folder Menu" /></p>
<p>Type the name (i.e. <strong>Saved Mail</strong>) of the new folder in the <strong>New folder name:</strong> field in the <strong>Create Folder</strong> dialog box. Then click the <strong>Create</strong> button.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailcreatefolderdialog.png" alt="myUSI Mail Create Folder Dialog" /></p>
<p>The new folder (i.e. <strong>Saved Mail</strong>) will now appear in the folder list.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/myusimailsavedmailinfolderlist.png" alt="myUSI Mail New Folder List" /></p>
<p>That&#8217;s all there is to creating new folders using the myUSI Mail email client.</p>
<p><strong>See Also:</strong><br />
<a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-myusi-mail-client/">How to move messages to a folder using the myUSI Mail client.</a></h3>
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		</item>
		<item>
		<title>How to move messages to a folder using the Lite Mail client.</title>
		<link>http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-lite-mail-client/</link>
		<comments>http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-lite-mail-client/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 14:29:48 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Folders]]></category>

		<category><![CDATA[Lite Mail]]></category>

		<category><![CDATA[Email]]></category>

		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-lite-mail-client/</guid>
		<description><![CDATA[First, login to the Lite Mail client using your myUSI username and password.

Once logged in, click on the folder that contains messages you want to move. For this example, we&#8217;ll be using the INBOX.
Select the check mark box next to each message that you want to move. You can select any number of messages.

Next, choose [...]]]></description>
			<content:encoded><![CDATA[<p>First, login to the <a href="https://my.usi.edu">Lite Mail</a> client using your <strong>myUSI</strong> username and password.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/lite-email.gif" alt="Lite Mail icon" /></p>
<p>Once logged in, click on the folder that contains messages you want to move. For this example, we&#8217;ll be using the <strong>INBOX</strong>.</p>
<p>Select the check mark box next to each message that you want to move. You can select any number of messages.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/litemail-move-select-messages.png" alt="Lite Mail Select Messages" /></p>
<p>Next, choose the folder that you want to move the selected messages to in the <strong>Moved Selected To:</strong> drop down box at the top of the message list (i.e. <strong>Saved Mail</strong>).</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/litemail-move-select-folder-destination.png" alt="Lite Mail Select Folder" /></p>
<p>The click the <strong>Move</strong> button.</p>
<p>After the <strong>Move</strong> button is clicked, the folder view will refresh and the messages that you selected will be gone.</p>
<p>Clicking on the folder that you moved them to in the folder list column on the left will show that the moved messages are indeed in their final destination.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/litemail-savedmail-after-move.png" alt="Lite Mail Saved Folder" /></p>
<p><strong>See Also:</strong><br />
<a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-lite-mail-email-client/">How to make new folders using the Lite Mail email client.</a></p>
]]></content:encoded>
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		</item>
		<item>
		<title>How to make new folders using the Lite Mail email client.</title>
		<link>http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-lite-mail-email-client/</link>
		<comments>http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-lite-mail-email-client/#comments</comments>
		<pubDate>Tue, 29 Sep 2009 14:14:25 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Folders]]></category>

		<category><![CDATA[Lite Mail]]></category>

		<category><![CDATA[Email]]></category>

		<category><![CDATA[FAQ]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2009/09/29/how-to-make-new-folders-using-the-lite-mail-email-client/</guid>
		<description><![CDATA[First, login to the Lite Mail client using your myUSI username and password.

Once logged in, you&#8217;ll be viewing your INBOX (by default). On the main screen click on the Folders link along the top.

You should now be in the the Folders window.

To create a folder, type a name for your new folder in the Create [...]]]></description>
			<content:encoded><![CDATA[<p>First, login to the <a href="https://my.usi.edu">Lite Mail</a> client using your <strong>myUSI</strong> username and password.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/lite-email.gif" alt="Lite Mail icon" /></p>
<p>Once logged in, you&#8217;ll be viewing your INBOX (by default). On the main screen click on the <strong>Folders</strong> link along the top.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/litemailinbox.png" alt="Lite Mail INBOX" /></p>
<p>You should now be in the the <strong>Folders</strong> window.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/litemailfolders-main.png" alt="Lite Mail Folders Main" /></p>
<p>To create a folder, type a name for your new folder in the <strong>Create Folder</strong> text field (i.e. <strong>Saved Mail</strong>) and click the <strong>Create</strong> folder.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/litemailfolders-create.png" alt="Lite Mail Folders Create Folder" /></p>
<p>Click the <strong>refresh folder list</strong> link to refresh the folder list in the left hand column.</p>
<p><img src="http://media.myusi.org/myusifaq/files/2009/09/litemailfolders-refresh.png" alt="Lite Mail Refresh Folder List" /></p>
<p>And that&#8217;s it. You now have a new folder.</p>
<p><strong>See Also:</strong><br />
<a href="http://media.myusi.org/myusifaq/2009/09/29/how-to-move-messages-to-a-folder-using-the-lite-mail-client/">How to move messages to a folder using the Lite Mail client.</a></p>
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		<title>When I try to access Self Service, it either times out or says &#8220;done&#8221; and displays nothing.  What is wrong?</title>
		<link>http://media.myusi.org/myusifaq/2009/09/24/when-i-try-to-access-self-service-it-either-times-out-or-says-done-and-displays-nothing-what-is-wrong/</link>
		<comments>http://media.myusi.org/myusifaq/2009/09/24/when-i-try-to-access-self-service-it-either-times-out-or-says-done-and-displays-nothing-what-is-wrong/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 14:41:39 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Firewall]]></category>

		<category><![CDATA[Proxy]]></category>

		<category><![CDATA[Self Service]]></category>

		<category><![CDATA[Protocols]]></category>

		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[Security]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2009/09/24/when-i-try-to-access-self-service-it-either-times-out-or-says-done-and-displays-nothing-what-is-wrong/</guid>
		<description><![CDATA[Most of the time when this happens it is due to firewall settings that are blocking communications with the servers or ports that support the Self Service section of myUSI.
Many businesses use canned firewall products that will not allow communication on unexpected ports. Banner Self Service runs on port 8443.
You will have to ask your [...]]]></description>
			<content:encoded><![CDATA[<p>Most of the time when this happens it is due to firewall settings that are blocking communications with the servers or ports that support the <strong>Self Service</strong> section of <a href="http://my.usi.edu">myUSI</a>.</p>
<p>Many businesses use canned firewall products that will not allow communication on unexpected ports. <strong>Banner Self Service</strong> runs on <strong>port 8443</strong>.</p>
<p>You will have to ask your company technology guru to &#8220;<em>white list</em>&#8220;<a href="https://sctssb.usi.edu:8443"> https://sctssb.usi.edu:8443</a>.</p>
<p>If you are having this problem with your home network, it may be your own firewall. Look at your firewall applications documentation about &#8220;<em>white listing</em>,&#8221; &#8220;<em>safe listing</em>,&#8221; or &#8220;<em>allowing</em>,&#8221; trusted sites.</p>
<p>Other sites to &#8220;<em>white list</em>&#8221; include:</p>
<ul>
<li><strong>my.usi.edu</strong></li>
<li><strong>mail.usi.edu</strong></li>
</ul>
<p>If you are still having troubles, please contact the myUSI helpdesk at (812) 465-1070</p>
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		<item>
		<title>What browser settings are required to access the services related to myUSI?</title>
		<link>http://media.myusi.org/myusifaq/2009/09/24/what-browser-settings-are-required-to-access-the-services-related-to-myusi/</link>
		<comments>http://media.myusi.org/myusifaq/2009/09/24/what-browser-settings-are-required-to-access-the-services-related-to-myusi/#comments</comments>
		<pubDate>Thu, 24 Sep 2009 14:18:00 +0000</pubDate>
		<dc:creator>Jim Jones</dc:creator>
		
		<category><![CDATA[Chat]]></category>

		<category><![CDATA[Pop-up]]></category>

		<category><![CDATA[Firewall]]></category>

		<category><![CDATA[Proxy]]></category>

		<category><![CDATA[Java]]></category>

		<category><![CDATA[Javascript]]></category>

		<category><![CDATA[FAQ]]></category>

		<category><![CDATA[Address]]></category>

		<category><![CDATA[Cookies]]></category>

		<category><![CDATA[Security]]></category>

		<guid isPermaLink="false">http://media.myusi.org/myusifaq/2007/11/19/what-browser-settings-are-required-to-access-the-services-related-to-myusi/</guid>
		<description><![CDATA[
You must have cookies enabled (or at least per-session-cookies).
You must have JavaScript enabled.
You have to have pop-up blocking disabled for my.usi.edu and, if you are using the myUSI Start page for www.usi.edu
You probably want to &#8220;allow,&#8221; &#8220;white list,&#8221; or &#8220;safe list&#8221; my.usi.edu, mail.usi.edu, and sctssb.usi.edu in your (or your employer&#8217;s) firewall and/or web proxy.
The sctssb.usi.edu [...]]]></description>
			<content:encoded><![CDATA[<ul>
<li>You must have cookies enabled (or at least per-session-cookies).</li>
<li>You must have JavaScript enabled.</li>
<li>You have to have pop-up blocking disabled for <a href="http://my.usi.edu">my.usi.edu</a> and, if you are using the <a href="http://www.usi.edu/start">myUSI Start page</a> for <a href="http://www.usi.edu">www.usi.edu</a></li>
<li>You probably want to &#8220;<em>allow</em>,&#8221; &#8220;<em>white list</em>,&#8221; or &#8220;<em>safe list</em>&#8221; <strong>my.usi.edu</strong>, <strong>mail.usi.edu</strong>, and <strong>sctssb.usi.edu</strong> in your (or your employer&#8217;s) firewall and/or web proxy.</li>
<li>The<strong> sctssb.usi.edu</strong> site talks over <strong>SSL</strong> at port <strong>8443</strong>.  This might be important information for your security software or your employer&#8217;s firewall or Internet proxy server administrator.</li>
</ul>
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