Forwarding the mail that is delivered to an @mail.usi.edu address is relatively simple. Just follow these steps:

1. Login to myUSI or sign in through the myUSI Start page
2. Click on the Workspace link.
3. In the Check or Change myUSI Email Forward Preferences channel, login using your
   myUSI username and password. NOTE: You need to login again during each step of the process
   for security reasons.
4. Follow the instructions on screen to change your @mail.usi.edu mail forwarding settings.
5. There can be quite a delay before your email is forwarded (especially at the beginning of the school year when email accounts are being hammered by a lot of new mail and mass mailings… also, see the NOTE below on why forwarding might not be a good idea and is generally discouraged) . After waiting a decent about of time (say, an hour), try sending email to your @mail.usi.edu address and verify that your email address is forwarding.

NOTE:

Be sure to TEST your forwarded email account.

We have had many users forward their mail to non-existent or broken accounts.

If you don’t test your configuration, there is a good chance that you will lose communications from the university as we send only to your @mail.usi.edu account.

To test your configuration, send a test message to your @mail.usi.edu address and see if it shows up at the address that you set up for Forwarding.

If it doesn’t show up, there is a problem with the address that you entered in the Forward to: and it needs to be corrected before you will receive any mail originally sent to your original @mail.usi.edu address.

Your forwarded address could be mistyped or the email account settings on the forwarded address (Hotmail, Yahoo, etc) need to be changed in order to accept email from your forwarding address.

If you choose to change the default configuration, it is your responsibility to make sure that it works and won’t potentially lose communications.[1]

If you aren’t sure how to make this work, you probably don’t want to change the default and, instead, check your myUSI email account on a regular basis through the interfaces provided by the university.

[1] From the USI Student Class Schedule:

“Forward Email

Important mail from your instructors and the University will be sent to your USI email account so it is imperative that you access your USI email on a regular basis. If you prefer to use an email account other than the one provided you by USI, you can forward your USI email to a functioning account that you access regularly. If you forward to a non-functioning or nonexistent email account, you could potentially lose important email messages. It is your responsibility to periodically test the forward to see that it works.“

• A short descriptive title.
  • Longer titles encroach on your announcement’s copy area.
• Copy text of the actual announcement that should not exceed 500 characters including spaces and punctuation.
  • If we get longer announcements, we will return them.
  • We suggest that the copy of the announcement include either a link to a web page that includes more details about the announcement or an email address or phone number of a contact that can field requests for additional information.
• A notice as to how long the requesting party would like to run the announcement.
• An optional image that should be at most 433 X 300 pixels with a maximum resolution of 96 pixels per inch (ppi).
  • Image formats can be .gif, .jpg, or .png.
  • Avoid making an image of the announcement’s copy text. A separate image, if you have one will suffice. If you make an image containing the announcement’s copy text, your announcement request must contain an editable text copy of the announcement that we can post alongside. If it does not, your announcement request will be returned.
• NO PowerPoint files. Just send the copy text above with an (optional) image to the specifications listed.

The announcement copy text will be duplicated in the announcement channel of my.usi.edu.

Unused alumni accounts will be purged after 1 year without a login.

If you leave without graduating, your account will remain accessible until the following year’s tax season is over (allowing you time to access the previous year’s 1099-T info).

Inactive alumni accounts are no longer kept in the system as of April 15th, 2007.

Normal mail expiration policies are still in place! Plan accordingly.  See Also: How long does mail stay in my @mail.usi.edu (myUSI) mail account?

mail.usi.edu server email expiration schedule:

• All email messages that are left in a @mail.usi.edu INBOX for longer than 180 days are automatically removed from the myUSI mail server.
• All email messages that are left in a @mail.usi.edu Sent folder for longer than 14 days are automatically removed from the myUSI mail server.
• All email messages that are left in a @mail.usi.edu Trash folder for longer than 3 days are automatically removed from the myUSI mail server.

Mail that is NOT in the INBOX, Sent folder, or Trash folder is not automatically removed.

If you would like to keep email messages longer than than the time periods listed above, you MUST create folders and place the email messages that you would like to save into folders other than the INBOX, Sent folder, or Trash folder.

Mail that is not moved to another folder WILL BE DELETED and purged from the myUSI mail server.

For More Information on Creating Mail Folders and Moving Messages See:

For the Lite Mail client:
How to make new folders using the Lite Mail email client.

How to move messages to a folder using the Lite Mail client.

If you have any questions or concerns, please direct them to myusi@usi.edu.

The myUSI Support Team

Once logged in, click on the folder that contains messages you want to move. For this example, we’ll be using the INBOX.

Select the check mark box next to each message that you want to move. You can select any number of messages.

Next, choose the folder that you want to move the selected messages to in the Moved Selected To: drop down box at the top of the message list (i.e. Saved Mail).

The click the Move button.

After the Move button is clicked, the folder view will refresh and the messages that you selected will be gone.

Clicking on the folder that you moved them to in the folder list column on the left will show that the moved messages are indeed in their final destination.

See Also:
How to make new folders using the Lite Mail email client.

Once logged in, you’ll be viewing your INBOX (by default). On the main screen click on the Folders link along the top.

You should now be in the the Folders window.

To create a folder, type a name for your new folder in the Create Folder text field (i.e. Saved Mail) and click the Create folder.

Click the refresh folder list link to refresh the folder list in the left hand column.

And that’s it. You now have a new folder.

See Also:
How to move messages to a folder using the Lite Mail client.

• Unsupported Web Browsers: Check our up-to-date list of supported web browsers to make sure that you are using a web browser that works best with myUSI.
• Insight Broadband or SIGECOM Internet Service Provider Network Problems: Both of these Internet Service Providers (ISP) have network problems that affect getting access to the myUSI Login Page or the USI homepage from time to time. If you also can’t get to the USI homepage (www.usi.edu) and you use one of these ISPs, this is most definitely your issue. To fix the problem, do the following:
  1. Turn off all computers on your network.
  2. Turn off your network’s router.
  3. Turn off your cable modem.
  4. Wait a couple of minutes.
  5. Turn on your cable modem and wait for the blinking lights to settle down.
  6. Turn on your network’s router and wait for the blinking lights to settle down.
  7. Turn on a computer and try to access myUSI or the USI homepage again.
• Security Software Interference: Many Internet security applications interfere with the proper functioning of many websites. MyUSI is no exception. If you get strange responses such as “Dummy Text,” “DummyText,” or “Proxy Error” (to name but a few), it is highly likely that your security software is the cause of the problem. As there are thousands of these security software suites, we are unable to give specific solutions for configuring each. However, the basic premise is to “allow,” “permit,” “white list,” or “safe list,” (among others, they all use different terminology) the following sites:
  • my.usi.edu
  • mail.usi.edu
  • sctssb.usi.edu
• Corrupted Cache (Temporary Internet Files) or Cookies: There may been corrupted temporary files on your system from the last time that you visited the site. Take a moment to clear your Cache (Temporary Internet Files in Internet Explorer) and Cookies and then reload the page.

• Clearing Temporary Internet Files in Internet Explorer 9
• Deleting Cookies in Internet Explorer 9
• Clearing Temporary Internet Files in Internet Explorer 8. (step 2 on the page)
• Deleting Cookies in Internet Explorer 8.
• Clearing Temporary Internet Files in Internet Explorer 7. (step 2 on the page)
• Deleting Cookies in Internet Explorer 7.
• Clearing the Temporary Internet Files in Internet Explorer 6.
• Deleting Cookies in Internet Explorer 6.
• Clearing the Cache and Cookies in Mozilla Firefox.
• Clearing the Cache and Cookies from Opera.
• Resetting Safari.

The myUSI email quota is 50 Megabytes (50 MB) of space across all of your email folders.

Moving messages into a folder still counts against your overall quota. This includes moving mail into your Deleted and Sent folders.

Moving a message from the INBOX into a separate folder does save it from automatically being purged once it is in your account for longer than 6 months (180 days), but the message will still count towards your overall quota until it is fully deleted from any folder in your email.

Once you reach your quota, you won’t be able to receive email anymore and anyone sending you an email message will get bounce back error messages explaining that your mailbox is full.

If you are over quota, you can free up space by deleted messages that you no longer need from any of the folders in your email. If you need copies for future reference, you might consider forwarding them to another account or printing them off before removing them.

The myUSI email quota can be increased  to 100 Megabytes upon request to the myUSI Heldesk email address, myusi@usi.edu.

See Also: How long does mail stay in my @mail.usi.edu (myUSI) mail account?/

To resolve the issue, click on another tab along the top of the portal, the Workspace tab for example, and then click back to your original tab.

The issue should now be resolved.

If you have to use Internet Explorer 6, or some other web browser that is not listed on the browser support page, you might try one of these 3 options:

• Upgrade to either Internet Explorer 7 or 8
  • Download Internet Explorer 7
  • Download Internet Explorer 8
• Install FireFox 3.0 web browser (http://getfirefox.com)
• Log into each service separately using your myUSI username and password (bypassing the myUSI portal) by using the myUSI Start page available at http://www.usi.edu/start

If none of these resolve your situation, call the myUSI Helpdesk at 812.465.1080 at once.

myUSI Start page:  http://www.usi.edu/start

Just log in to whichever service you need and it will open in a separate window or web browser tab.

NOTE: When you are finished with each service, make sure to log out of that service by clicking the respective Log Out or Sign Out links and then close the tabs and browser.

To be clear, any request for passwords, usernames, or sensitive personal information should be treated as a scam.

The myUSI support team will never ask for usernames, passwords, or sensitive personal information by email.

If receive these types of requests from seemingly trusted sources, do not respond to them. If you are concerned about them, and want to verify that they are indeed scams, you can contact the USI Helpdesk by email at it@usi.edu or by phone at 812.465.1080.

They may need to save the PowerPoint presentation OUTSIDE of Blackboard
before sending it to print:

1. Open the Blackboard course and find the PowerPoint presentation or Word document to be printed.
2. Right click on the title of the PowerPoint presentation or Word document.
3. Select SAVE and save the presentation or document to the desktop.
4. Minimize Blackboard.
5. Open the presentation or documentfrom the desktop.
6. Select FILE, and then PRINT from the top menu.
7. A print window will open.
8. For presentations, about two thirds of the way down the print window, find Print what:
   1. Open the drop-down list directly below that and select Handouts.
   2. To the right of that, select the number of slides per page.
9. Then click OK. This will send your project to the printer.

• Select term
  • Faculty Services
    • Select a course (from your own courses)
      • Faculty Schedule (all your courses)
      • Class List (info by student- major, etc)
      • Registration (future enhancement)
      • Midterm Grading (coming soon)
      • Grade Courses (coming soon)
• Advisor Services
  • Select a student
    • Student Schedule
    • Credit Override (maximum credit hours allowed per student)
    • Institutional Transcript (coming 1st quarter of 2002)
    • Transfer Evaluation (credits from other schools)
    • Degree Audit (courses taken \& degree requirements)
    • Student Addresses

In order to aid you in calculating what your deduction may be, we have placed all necessary information on myUSI (http://my.usi.edu). Due to privacy regulations, we are unable to provide this information over the phone or by fax. By signing onto myUSI, you are identifying yourself by using your confidential username and password and are therefore able to obtain your information. Please see the additional 1098T related FAQs that follow this for detailed information on how to find dollar amounts.

If you do not have your myUSI username, you may obtain the same by following the steps listed on the myUSI website. If you have misplaced your password, please contact us at (812)465-1080.

More Information:

How can I find my myUSI password?

From the Self Service button, click on Student & Financial Aid. This should take you to the main menu of Student Services.

Log onto Web for Employees by following these steps:

• Click on the myUSI icon at the lower right corner of the USI home page (www.usi.edu).
• Click the Sign In link at the top of the page.
• Log on to myUSI using the User Name and Password that you received in a letter from the Human Resources Office.
• Click on the Self Service button,
• Then click on Employee Services.

View your direct deposit information by following these steps:

• Click on Payroll Services.
• Click on Pay Stub.
• Select the appropriate year and click the Select button.
• Select the appropriate pay date and click the Select button.
• You can scroll down to see the same information you are accustomed to seeing on your paper direct deposit statement.

Web for Employees also provides tools that enable you to change your address and emergency contact information on-line. It also provides you the means to view other information regarding your employment at USI. If you have forgotten your password and have not been on Web for Employees, you may contact Ingrid Lindy at extension 7062. If you have changed your password and have forgotten it, you may contact Deb Butler at the myUSI Support Desk at (812)465-1080.

If you have questions or need additional information, please feel free to contact Human Resources at (812)464-1840.

If you are receiving a login screen when you are trying to access Blackboard using the myUSI link, please perform the following steps in Internet Explorer:

Go to the Tools menu; select Internet Options

1. Click on the Privacy tab,
2. Click on the Advanced button,
3. Check the box for Override automatic cookie handling,
4. For both First party cookies and Third party cookies, check Accept,
5. Click the Apply button and then Ok button,
6. Restart the browser.
7. If that doesn’t fix the problem, try temporarily turning off your anti-virus and/or firewall to see if that is causing the problem.

For more help, see the Blackboard Support page.

Some typical channels that you may see include information like:

• How many appointments are on your calendar
• A preview of the first few messages in your email inbox
• A place to keep bookmarks that is accessible from any computer
• Links USI information
• Access to course schedules or administrative services

On this page you will find tools that help make computing safer for you such as anti-virus software, anti-spyware and anti-malware software, and data protection software.

You will also find free software that we recommend for everyday use, such as the browsers Firefox and Opera. If you are looking for a free alternative to Microsoft Office, we recommend Open Office.

Once on the tools, bookmark it for future use as we will continually provide recommendations to new software, tips, and articles that will enhance your computing experience

If something is missing, let us know, and we will add it.

When you change your network password, it also changes your Outlook/Exchange password at the same time. myUSI doesn’t pick up those changes automatically as the Outlook/Exchange email system is external from the myUSI system. Your Exchange account on the myUSI system has your previous password listed, which is no longer valid. You will have to change it to your new password manually.

To do this:

1. click on the e-mail icon in the upper right hand corner of the myUSI site once you log in.
2. You should get an error message similar to the following:
   • Warning:
     Couldn’t authenticate to mail server.
     Could not expand ‘Exchange’ because the system couldn’t authenticate to the mail server. Please enter your password into the dialog box you see.Click here to reload the message list
3. You should also see a pop-up dialog box that looks something like this:
   • Enter Password
     Could not connect to the Exchange account. This could be caused by a number of things such as an incorrect password, or the mail server could be down. If you feel the password may be incorrect, please enter the password and click o.k.
4. Now, type in your new Network/Outlook/Exchange password in the Password box.
5. Then click the OK button in the lower left corner.
6. If you DO NOT see an ENTER PASSWORD dialog box, you probably have a pop-up blocker enabled on your browser! You will need to either disable your pop-up blocker while using myUSI or you need to configure your pop-up blocker to ALLOW pop-ups for the usieagles.org domain. After disabling your pop-up blocker, try the previous steps again.

Your problem should now be fixed.You will have to repeat these steps whenever you change your Network/Outlook/Exchange password.

Other Possible Workarounds and Solutions:

One approach is to delete the email preview channel. Just click the x button and it won’t bother you anymore. You can still access your email from the e-mail icon. If you have to change your password, it will prompt you.

Another option is to remove your Outlook/Exchange access from myUSI. You can do this be deleting it from the Retrieve Other Email section under the e-mail applet’s options tab. Then your usieagles.org email account will show up in the preview. You can still get your Outlook/Exchange email online by going to https://emailnew.usi.edu.

The final option is to have us to set your myUSI email (usieagles.org) account as the default email. Your usieagles.org email account will then display in the channel and shouldn’t ever have an error. If you want to check your Outlook/Exchange email from within myUSI, you can click on the e-mail icon and then you can expand your Exchange account. If it gets an error, you will probably have to reset the password in the Retrieve Other Email section of the E-mail Options tab. If this is how you would like to proceed, let us know.

Use Exchange to Check Both AccountsIf you just want all your mail to go to your Exchange/Outlook account so that you only need to check one place for everything, you’ll need to forward your myUSI (@mail.usi.edu) email to your usi.edu mailbox. This gives you the ability to check only the usi.edu mailbox for all of your email messages.

Once the messages have been configured to forward within myUSI, you can check your mail using Outlook, Outlook Express, or the Exchange Web interface at https://exchhub.usi.edu.

Follow these steps to forward your myUSI (@mail.usi.edu) email to your Exchange (@usi.edu) account:

1. Log into myUSI.
2. Click myUSI Mail icon at top of page.
3. Click Options  button on the lower left.
4. Under the Mail options, click Forwarding.
5. Check Enable automatic forwarding.
6. In the Forward to: box enter your full usi.edu email address.
7. Then click the Save Preferences button at the bottom of the page.
8. Wait 16 minutes and then send an email to your @mail.usi.edu address. It should forward to your @usi.edu address. If it doesn’t call the myUSI helpdesk at (812)465-1080

Some web browsers also allow you to adjust the way fonts are displayed on your computer, allowing you to increase or decrease their size onscreen. On most web browsers, those options are under the View drop down menu.

Any MyUSI user that forwards their myUSI email should add

usi.edu AND mail.usi.edu AND lists.usi.edu

to their safelist.

If you do not know how to do this, check the help documentation of the email service that you are using OR stop autoforwarding your @mail.usi.edu account and read your USI related mail with myUSI’s e-mail application only.

Some spam blocking tools will automatically block mail if all recipients are blind carbon recipients . Email providers such as Hotmail will keep the mail in a Junk folder for only 5 days and then it is automatically deleted.

If you do not put usi.edu and mail.usi.edu and  in your email provider’s safelist/”not spam” lists, and you aren’t checking your Junk Mail or Bulk Mail folders on a daily basis, then you are probably permanently losing email from the university, your instructors, or anyone else trying to email you at that address.

——————–

Alternately, you may have a typo in the email address that you set up in your Mail Forwarding Option or there is a problem with your email provider. Check your Forward to: address under the myUSI Mail’s Option -> Mail -> Forwardng button and make sure that it is a functioning address. We have many instances of people misspelling their email address and having mail sent to those non-existent addresses disappearing.

If you alternate email account is having problems, i.e. it has been disabled until your remove some of your email, any mail, including that from myUSI may be blocked. Make sure that your external/alternate email account is fully functioning as a malfunctioning account may also be the source of your problems.

Here are some steps to follow to allow you to use myUSI with a supported browser while still having AOL as your Internet Service Provider:

1. Log in to AOL like you normally would.
2. After you are completely logged on, minimize your AOL session by clicking on the bar (minimize) icon in the upper right hand corner of your AOL session window.
   Note: You will still be logged in to AOL, your session should remain as a selection on your Taskbar at the bottom of the screen.
3. Now open a supported web browser from either your desktop or your Start -> Programs menu.
4. Type my.usi.edu (the address of myUSI) in the Address field and you should be able to access myUSI without any problems.

Note: You can follow the steps of this article to ensure that you will have access to all of myUSI’s functionality: What steps can I take to make sure that I can access myUSI?

If you are still having problems, It could possibly be due to some combination of an insufficient web browser version, possible spyware infections, pop-up blockers and/or possible virus infections.

Insufficient web browser version:
To make sure you have the latest version of Internet Explorer:

1. Open your web browser and go to http://windowsupdate.microsoft.com.
2. Click the Scan for Updates button and wait for it to check your computer to see if it is up-to-date.
3. When it is finished, apply all available patches and updates.

Note: You may have to repeat these steps and reboot multiple times depending on how long it has been since your last update.

You can also check other browser versions that we supported on our updated Supported Browsers list.
Possible Spyware Infestations:
To address possible spyware infestations, download Spybot Search and Destroy and/or Ad-aware Free edition and run them on your computer. You will need to update and run this against your computer to make sure you aren’t affected by any spyware programs.

Note: The University of Southern Indiana has no relationship with the company’s or groups that maintain this software and only suggests their use as they are free and in common use by tech support communities in order to address rampant spyware issues. Use them at your own risk.

Pop-up Blockers:
Make sure any pop-up blockers like the Google search bar allow the Internet domains usi.edu and usieagles.org to have pop-ups. If they don’t, you may not be able to use some of the functionality of myUSI. If your pop-up blocker doesn’t support the ability to let some domains/sites have pop-ups, turn the pop-up blocker off while accessing myUSI and the housing information screens.

More information on disabling common po-up blockers can be found in this myUSI FAQ article.

A NOTE ABOUT MULTIPLE POP-UP BLOCKERS: It has come to our attention that many users have more than one pop-up blocker running on their computers. They may have the pop-up blocker that comes with the Windows XP Service Pack 2 update, a Google Bar pop-up blocker, a Yahoo Bar pop-up blocker and/or any combination of many other pop-up blockers available on the Internet.

Having more than one pop-up blocker can cause you serious problems in accessing myUSI. We strongly suggest that you only run one pop-up blocking program or at least disable the pop-up blocking feature in all of these products but one. Read your application’s help instructions for disabling this feature or use your Windows Control Panel’s Add Remove Software application to remove those pop-up blockers that you aren’t using.

Possible virus infections:
Finally, make sure that the virus definitions for your virus scanner are up-to-date. Many have features that allow you to load the most current virus fighting definitions. Check your product’s documentation for details on how to do this. Once you are done updating your definitions, scan your computer for viruses and make sure it is clean before attempting to access myUSI again.

Note:If you don’t have virus protection from an antivirus program, go to http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym and use Symantec’s free online scanner to test your system for viruses.

After following these steps, you should no longer have problems accessing the functionality of myUSI.

If you are most concerned about total custimization, the best option is to create a new tab and then add channels and columns as you see fit. You can ultimately create whatever suits you best. If you end up using this new tab primarily, just make it the default and it will be opened whenever you log in.

The sender requested that a receipt to be returned. Do you wish to send one? Cancel OK

If they choose Cancel, then no receipt will be sent.

If they choose OK, you will receive an email in your myUSI INBOX with a subject line similar to:

Return Receipt (displayed) – YOUR_ORIGINAL_MESSAGE’S_SUBJECT

You will be able to read the contents of that email message just as you would any other.

Try clicking on one of the tasks listed in taskbar at the bottom of your computer in order to bring that window to the front. If you are using Microsoft Windows, you can cycle through all open windows on your desktop by simultaneously pressing the CTRL and the TAB key. Each press will bring a different open window to the foreground. Keep pressing until the email message window comes to the front.

Also, remember that the email links in myUSI  only require a single click.  Double clicking on a link can refocus the browser to the main window and not the pop-up email application window when it launches.

Select the drop down for your class. The class schedule and time is loaded for you.

You might also try clicking on the Self Service tab, the on the Student & Financial Aid link and select Student Schedule (under Registration).

Also, generic class Schedules are available online here: http://www.usi.edu/schedules.asp

Now look at a screenshot of of that same message once it is clicked on.

You’ll notice that there is no attachment link listed at the bottom of the actual test message.

Unfortunately, those messages are broken. There really isn’t an attachment associated with the message, but when it was sent, the software that created the message marked it as a MIME/multipart message.

These tags tell the receiving email that the message has multiple parts and some of those parts include multimedia (attachments like pictures, files, etc). Unfortunately the sending software is wrong, it says that all of the messages are MIME/Multipart even though they aren’t. If a message doesn’t contain attachments it should be set as Text/Plain or some other Text format (HTML, etc.).

The second part of the problem comes because the myUSI email client sees the MIME/multipart field set in the email header (which is read to create the INBOX view) and thinks that the full message has an attachment (as it is supposed to when that flag is set). When it sees this, it displays a paperclip in the INBOX view. When you click on the message to display it, the full email message is read and it doesn’t have an attachment to display so it doesn’t show one.

It is confusing.

The only way you will see that you have a full attachment for sure is to click on messages that are indicated to have an attachment in the INBOX view.

If the message truly has an attachment, you will see a box at the bottom of the message with a link that will allow you to download and view it.

You can download the Faculty Self Service Grading Instructions ( PDF File, 44KB) .

You can download the myUSI Online Grading Presentation (PDF file, 2.2MB).

You can watch the myUSI Online Grading Presentation as a flash file or download the movie in Windows Media format.

If you have further questions, please contact Instructional Technology Services at online@usi.edu.

The Registrar’s Office has informed us that there can be some variation to this schedule depending on whether or not a Summer Session class had a non-standard schedule or start and end date.

Generally, if your class met in a time that doesn’t match up nicely with a specific summer session, your grades may not be available until the end of the grading period of the following Summer session. If you have any questions, please call the Registrar’s Office at 812-464-1762.

They will be locked until official grades are posted. This is done at the end of each grading period during Finals Week. The grades are officially posted at 10:30am the Friday following Finals Week.

Spam is a major problem on the Internet. Despite laws passed against it, it is said that the rate of spam mail being sent across the Internet has at least doubled over the past two years. If you look at some old statistics from our spam fighting gateway, you’ll see that we discarded a total 1000729 messages, or 58% of all mail traffic to USI, as known SPAM messages.

The problem is that it is hard for machines to identify SPAM, but pretty easy for a human. So what is obviously SPAM to you might not be easy for a computer to classify as SPAM.

We have a mail gateway set up that looks at each message that comes to USI and uses a variety of time tested techniques to check to see if a message is SPAM or not. As it goes through the process the message is scored based on how many hits it gets for being more or less SPAM-like.

Based on a threshold score that we set, the message is either discarded as obvious spam (for having a very high spam score), passed along as being potential spam (where the software rewrites the subject line of the message and changes it to include ***SPAM***) so that you, as a knowledgable human, can make the final decision about what to do with it (this is done for messages with a mid range score that is just below our SPAM threshold score), or passed on without modifications as probably not spam (for having a low score or having scored no points at all).

When you are saying that you are recieving a lot of messages with ***SPAM*** in the subject line, it means that our software is doing its job. It can’t tell without a doubt that the message is spam, but it thinks that it might be. As such, it lets you know so you can delete it if you like.

It is possible for legitemate messages to be marked with the ***SPAM*** tag because it has characteristics similar to SPAM (such as being written in ALL CAPS, using no punctuation, having only images as the content, etc). As we don’t want to throw away legitimate email, we err on the side of caution and set our threshold score somewhat high. Even as such, we still discard over a million messages a month.

The other benefit of the ***SPAM*** tag is that it allows you to set up filters in myUSI to automatically “process” messages that have been tagged as SPAM email. Filters allow you to take any message with ***SPAM*** or ***spam*** in the Subject line of an email and automatically put them in another folder (you can find out about creating folders in this myUSI FAQ article. Then you would just want to check that folder every once in a while and delete its contents. You can find out more about filtering your email in this myUSI FAQ article.

1. Select the folder that contains the message you want to move. From the display list, select the message(s). A red arrow indicates that the message is selected.
2. From the E-mail Center navigation bar, click the Move icon.
3. From the folder view, highlight the destination folder where you want to move the message. The color of the destination folder changes to alert you that it has been selected.
   Note: You cannot move messages from the Sent or Drafts folder.
4. Click OK. Your message is moved to the destination folder. To view the message, click the destination folder.
5. To exit without moving a message, click Cancel.

1. To create a new folder, click the Add option located above the folder view.
2. The Add Folders window opens. Select a destination folder from the icons displayed below the data entry box. If you select the primary mailbox icon, the new folder will be created at the same level as the Inbox. If you want to make a subfolder in an existing folder, highlight the destination folder from the folder view.
3. In the Enter New Folder Name field, type a name for your new folder.
4. Click OK. The new folder is created within the destination folder you selected.
5. When you are finished creating, deleting, or editing folders, click the Done button. This returns you to the message view so you can get and compose messages.
6. To edit or delete a folder, you can use the links that are provided.

You need to Permit access to myUSI‘s web address (www.usieagles.org) in each of them.

This myUSI FAQ article might help. When you are done, you will probably need to clear your web browser’s cache (or offline files) and cookies. Then close your browser and then restart it and try again.

If you computer is using software to block pop-ups, you will not be able to access myUSI until you configure it to allow pop-ups for the myUSI website.

If you have any pop-up software enabled on your computer, you will get a page starting with Browser Problem: Popup windows have been suppressed when you try to go the the myUSI site (http://my.usi.edu). If you get this error, follow the steps outlined below to fix the problem.

What are popups?
Popups, or pop-ups, are small windows that open up automatically when you visit a web site or when you click on a link. Often they are used to display extra information or add functionality to a site.

Popups have received a bad name because they are often abused by websites seeking to push more advertising in front of your web browsing session. Also, many people have computers infected with worms and viruses that pop up advertising. If your computer constantly pops open windows even when you aren’t actively browsing the web, you probably need to scan your computer for viruses. A good free virus scanner that will work through the web can be found at http://housecall.trendmicro.com.

To address these problems many web browsers now include pop-up blockers to try and stem some of the annoying behavior. Also, there is a whole industry of software developers that create add-on software to aid computer users in blocking popups.

There’s only one problem.

Not all popups are bad.

As web applications move more and more towards mimicking software that exists on your computer desktop, they will increasingly mimic traits of those applications like popping up messages or opening items in a separate window. If your popup software blocks this behavior, those web applications won’t work for you. myUSI is an example of this and needs popups to be enabled for it to fully function.

How do I disable pop-ups?
Unfortunately, there are literally hundreds of popup blockers out there. Below, you will find a short list of instructions for configuring some of the most popular popup blocking tools and web browsers with popup blocking capabilities to work with myUSI:

You may have more than one of these installed and active on your computer. Please disable pop-up blocking in ALL of them before proceeding.

If you still get the Browser Problem: Popup windows have been suppressed error message after completing one or two of these sections, it probably means that you still have more pop-up blockers installed.

We have had users with up to 5 popup blockers installed and each had to be disabled before they could login successfully to myUSI.

Microsoft Internet Explorer
After Windows XP service pack 2 is installed, Microsoft’s Internet Explorer gains its own popup blocker. When it is installed it is turned on by default and set to the Medium security setting which will block most popups. Enable popups for myUSI by doing the following:

1. Launch Internet Explorer
2. Go to the Tools drop down menu
3. Select the Pop-Up Blocker
4. Then select Pop-Up Blocker Settings
5. In the new window that opens, type my.usi.edu the Address of Web site to allow field.
6. Then click the Add button
7. You Should now see my.usi.edu in the Allowed Sites section
8. Now click the Close button and shut down and restart Internet Explorer
9. Now open Internet Explorer and try logging into myUSI again.

Google Toolbar
Many people have the Google toolbar added to their Internet Explorer or Mozilla Firefox browser. This toolbar includes its own popup blocker. Unfortunately, there is no way to add an Allowed Site to this tool, so you will have to remember to disable popup blocking when you visit myUSI and re-enable popup blocking when you leave myUSI. Or you could just uninstall the questionably useful Google Toolbar.

The Google Toolbar looks something like this:

To disable Google toolbar’s pop-up tools when logging into myUSI:

1. Open Internet Explorer with the Google Toolbar installed
2. Go to myUSI by typing my.usi.edu in the Address field
3. The myUSI “Disable pop-up blocker” warning should appear and the Google toolbar will state “some number” blocked next an icon of application windows.
4. Click on the … blocked icon
5. The pop-up blocker icon will now change to say Site Pop-ups Allowed or Pop-ups Allowed or Pop-ups OK
6. Reload the page by clicking the refresh button in Internet Explorer
7. You should now be able to access myUSI

Yahoo Toolbar
Many people have the Yahoo toolbar added to their Internet Explorer or Mozilla Firefox browser. The Yahoo Toolbar is often installed without users really knowing it because it is bundled with lots of free software available on the Internet, including Yahoo Instant Messenger, and the Shockwave plugin for most web browsers.

Like most Internet Explorer toolbars, the Yahoo Toolbar includes its own popup blocker. Fortunately, there is a way to add an Allowed Site to this tool, so you can configure it to disable popup blocking when you visit myUSI from now on.

Or you could just uninstall the questionably useful Yahoo Toolbar.

The Yahoo Toolbar looks something like this (the Pop-Up blocker icon has an orange box around it):

To disable pop-up blocking for myUSI in the Yahoo Toolbar, do the following:

1. Open Internet Explorer
2. Go to myUSI by typing my.usi.edu in the Address field
3. Click on Yahoo Toolbar’s PopUp Blocker tool (featured in orange box in the linked image above)
4. Select Always Allow Pop-Ups From…
5. Then select myUSI or my.usi.edu from the Sources of Recently Blocked Pop-Ups list and click Allow.
6. Reload the page by clicking the refresh button in Internet Explorer
7. You should now be able to access myUSI

AOL Toolbar
AOL’s client program includes a popup blocker as well.

To force AOL’s software to allow popups from myUSI do the following:

1. Startup and Login to your AOL client program.
2. Click Settings on the AOL toolbar.
3. Click Pop-Ups in the Essentials tab.
4. When the Pop-Up Control Settings window opens up, click on the Web Pop-Ups tab
5. Then, select Allow Web pop-ups from these sites from the available options.
6. Type my.usi.edu and click Add
7. Then Click Save.
8. Now, logout of AOL and then log back in.
9. Now try logging into myUSI again, by going to my.usi.edu
10. You should now be able to access myUSI

Firefox
Firefox is superior web browser that is available for free under an Open Source license. It has received numerous awards including PC World Magazine’s 100 Best Software Products of 2006 and comes in regularly updated versions on almost every desktop operating system including Microsoft Windows, Apple’s Mac OS X, and Linux. You can pick up a copy of the Mozilla Foundation’s Firefox browser for you operating system by going to http://www.getfirefox.com

To enable popups for my.usi.edu in Firefox, do the following:

1. Launch the Firefox browser.
2. Click on the Tools drop down menu.
3. Select Options… from the Tools menu. Mac users should go to the Firefox toolbar menu and select the Preferences… option.
4. Select the Content tab.
5. Click the Allow Sites button across from the Block Pop Up Windows button.
6. Type my.usi.edu in the Address of website text box.
7. Click the Allow button.
8. Then click the Close button to exit the Options or Preferences window.
9. Now close the browser and restart it.
10. Then try logging into myUSI again, by going to my.usi.edu
11. You should now be able to access myUSI

Norton Internet Security
Norton Internet Security (NIS) is a suite of programs that works to protect your computer from a whole host of nastiness. Unfortunately, its privacy guard, popup blocker, and firewall have a tendency to be draconian in its enforcement and often catches perfectly safe applications, websites, and practices in its net all in the name of security.

MyUSI has particular problems with Norton Internet Security. In order to access myUSI with Norton Internet Security installed, you will need to make Norton Internet Security PERMIT actions from myUSI (my.usi.edu and myUSI’s mail server(mail.usi.edu):

1. Open the Norton Internet Security (NIS) control panel. You can access it by right-clicking on the NIS icon in the system tray of your computer (down on the right by your computer’s clock) and then clicking Norton Internet Security, or by double-clicking the Norton Internet Security icon on the computer’s desktop or by finding the Norton folder in your Windows Program’s menu (Start Button – All Programs – Norton ).
2. Next, click on Privacy and then click Configure
3. You want to add the following addresses to the list of sites and you will need to set all the options to Permit
   1. Add my.usi.edu, then set all options to Permit
   2. Add mail.usi.edu, then set all options to Permit
4. Click OK, then close the Norton Internet Security (NIS) control panel
5. Close all the web browsers and then try accessing myUSI

You may also have to try these options if the instructions above don’t match your version.

6. Open the Norton Internet Security (NIS) control panel. You can access it by right-clicking on the NIS icon in the system tray of your computer (down on the right by your computer’s clock) and then clicking Norton Internet Security, or by double-clicking the Norton Internet Security icon on the computer’s desktop or by finding the Norton folder in your Windows Program’s menu (Start Button – All Programs – Norton ).
7. Select Norton Antispam.
8. Select Status and Settings.
9. Select Popup Blocking.
10. Click on Configure.
11. To prevent all pop-up windows, make sure there are ticks in Turn on Ad Blocking, and Turn on Popup Window blocking.
12. Click on Advanced – to set Ad Blocking for individual sites.
13. Click on Add Site – under the left hand window.
    1. Type in my.usi.edu and click OK
       (this may be sorted, and appear under the heading usi.edu)
14. Click on Add – under the right hand window.
15. In the new window that opens
    1. Type in my.usi.edu
    2. Click on Permit – this will permit pop-up windows for this site only
16. Click on OK to save these settings.
17. Click OK, then close the Norton Internet Security (NIS) control panel
18. Close all the web browsers and then try accessing myUSI

Do not use the Final Grade link (you will eventually use this link to view grades for Fall 2006 and beyond).

Your Unofficial Transcript is available by following these steps:

1. Login to myUSI
2. Click on the Self Service tab
3. Click on the Student & Financial Aid link
4. Under Student Records, click on the Unofficial Transcript link

You should remember that items in any folder, including your Sent and Deleted items folders count against your overall quota.

The first way is on a per message basis. When you have the Compose Email screen open, click the Save a copy to the ‘Sent’ folder check box at the bottom of the window before sending the message. This will save only those messages that you expressly want to save and let everything else disappear. This method saves space, but you might not have a copy of a message that you might later need if you forget to check the box.

The second method is to save a copy of all messages sent to your Sent folder. To do that, open the email application by clicking on the e-mail icon in the upper right of myUSI. Then click the Options tab. Then click the Message Preferences link. Finally, check the Send a copy of all messages to ‘Sent’ folder check box and then the OK button.

Now all messages that you send will automatically be sent to your Sent items folder. This method can fill your quota quickly, so you’ll want to keep an eye on this if you get nearing or over quota messages.

Now, the account summary does not include data prior to Fall 2006.

If you need scholarship award and payment information for terms prior to the Fall of 2006, please contact the Bursar’s Office and tell them that you need your financial records prior to Fall 2006.

Bursar Phone: (812) 464-1842

The Bursar’s Office is located in the lower level of the Orr Building.