Most likely the appearance of “Dummy Text” when clicking on the Self Service button of myUSI or on the myUSI Start page is the result of running the Norton Personal Firewall or Norton Internet Security software packages on your computer.

The security settings of these two programs can cause problems when trying to access myUSI’s Self Service application in its current configuration. If you have one of these two software products installed on your computer, you can fix this by following these steps:

1. Open the Norton Internet Security (NIS) control panel. You can access it by right-clicking on the NIS icon in the system tray of your computer (down on the right by your computer’s clock) and then clicking Norton Internet Security, or by double-clicking the Norton Internet Security icon on the computer’s desktop or by finding the Norton folder in your Program’s menu (Start Button -> All Programs -> Norton).
2. Next, click on Privacy and then click Configure
3. You want to add the following addresses to the list of sites and you will need to set all the options to Permit
   1. Add www.usi.edu, then set all options to Permit
   2. Add my.usi.edu, then set all options to Permit
   3. Add mail.usi.edu, then set all options to Permit
   4. Add sctssb.usi.edu, then set all options to Permit
4. Click OK, then close the Norton Internet Security (NIS) control panel
5. Close all your web browsers and then try accessing myUSI and the Self Service tab again.
6. If that doesn’t work, try right clicking on the Norton Internet Security Icon in your system tray (down by the clock on the right side) and then disable it. Now try logging in and checking the tab. As security and antivirus are IMPORTANT measures to take, if you use this option ALWAYS remember to re-enable Norton when you are done or else you won’t be protected.