If you are having problems accessing myUSI try using the myUSI Start page to Sign In. The myUSI Start page is an alternative, lighter weight way to access the most used services (mail, Self Service, and Blackboard) from myUSI.

If you are still having problems, It could possibly be due to some combination of an insufficient web browser version, possible spyware infections, pop-up blockers and/or possible virus infections.

Insufficient web browser version:
To make sure you have the latest version of Internet Explorer:

1. Open your web browser and go to http://windowsupdate.microsoft.com.
2. Click the Scan for Updates button and wait for it to check your computer to see if it is up-to-date.
3. When it is finished, apply all available patches and updates.

Note: You may have to repeat these steps and reboot multiple times depending on how long it has been since your last update.

You can also check other browser versions that we supported on our updated Supported Browsers list.
Possible Spyware Infestations:
To address possible spyware infestations, download Spybot Search and Destroy and/or Ad-aware Free edition and run them on your computer. You will need to update and run this against your computer to make sure you aren’t affected by any spyware programs.

Note: The University of Southern Indiana has no relationship with the company’s or groups that maintain this software and only suggests their use as they are free and in common use by tech support communities in order to address rampant spyware issues. Use them at your own risk.

Pop-up Blockers:
Make sure any pop-up blockers like the Google search bar allow the Internet domains usi.edu and usieagles.org to have pop-ups. If they don’t, you may not be able to use some of the functionality of myUSI. If your pop-up blocker doesn’t support the ability to let some domains/sites have pop-ups, turn the pop-up blocker off while accessing myUSI and the housing information screens.

More information on disabling common po-up blockers can be found in this myUSI FAQ article.

A NOTE ABOUT MULTIPLE POP-UP BLOCKERS: It has come to our attention that many users have more than one pop-up blocker running on their computers. They may have the pop-up blocker that comes with the Windows XP Service Pack 2 update, a Google Bar pop-up blocker, a Yahoo Bar pop-up blocker and/or any combination of many other pop-up blockers available on the Internet.

Having more than one pop-up blocker can cause you serious problems in accessing myUSI. We strongly suggest that you only run one pop-up blocking program or at least disable the pop-up blocking feature in all of these products but one. Read your application’s help instructions for disabling this feature or use your Windows Control Panel’s Add Remove Software application to remove those pop-up blockers that you aren’t using.

Possible virus infections:
Finally, make sure that the virus definitions for your virus scanner are up-to-date. Many have features that allow you to load the most current virus fighting definitions. Check your product’s documentation for details on how to do this. Once you are done updating your definitions, scan your computer for viruses and make sure it is clean before attempting to access myUSI again.

Note:If you don’t have virus protection from an antivirus program, go to http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym and use Symantec’s free online scanner to test your system for viruses.

After following these steps, you should no longer have problems accessing the functionality of myUSI.