Generally, password difficulties can be resolved by following the steps outlined in this post about resetting your password.

However, there is also an option to reset your password for those times when the myUSI Helpdesk is closed such as after hours, on weekends, and during holidays. You have the option creating a secret hint question that can be used to reset your password should you forget it.

Configuring Your Secret Hint Questions:

1. Login to myUSI (http://my.usi.edu) using your current password
2. Click the Workspace tab.
3. Click the Set Hint-Question above the ChangePassword channel.
4. This will launch a SetHint window (make sure your have pop up blocking disabled or allow this window to pop up individually).
5. Pick a Hint Question from from the pull down list.  Don’t choose something that someone else will be able to answer. Make sure ONLY you know the answer to the question or make up an answer that no one else will be able to guess.
6. Then type in the answer in the Hint Answer field.
7. Then confirm your previous answer in the Confirm Hint Answer field.
8. Then click the Set Hint button.
9. You will be prompted for your current password, then click the OK button.
10. It should say “Your hint question and answer have been set successfully!“, then click the OK button.
11. Then close the SetHint window.

Using Your Secret Questions to Reset Your Password:

If you forget your password, you can attempt to reset it on your own.

Just go to the myUSI login page at my.usi.edu , and click on the Forgot Password? link found below the login box.

You’ll be prompted for your myUSI Username, then click the Next button.

You’ll be prompted to answer your Hint Question, then click the Next button.

Then you will be prompted to Enter and Re-Enter a new password. After you have typed those in, click the Change Password button.

It will confirm that your password has been changed. Click the  Close button to close the window and then try to login to http://my.usi.edu with the new password that you have set.

Remember that case and punctuation are important! If you answer a question correctly but use the wrong case or flub the punctuation, you will not be allowed to reset your password.

It is very important that you only configure secret hint questions that can only be answered by you as easily answered questions mean that anyone could reset your password in your place.