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How to go about finding your myUSI password depends on whether you are a USI student, faculty, employee, alumni, or parent of a USI student.
It is important to note that requests to have a password reset via email will NOT be honored.
Employees and Faculty:
If you are a faculty member or an employee of the university, you must visit (in person) the USI Department of IT Helpdesk located in the Forum Wing of the Wright Administration Building across from Forum II.
Please bring a form of identification that can be used to verify your identity such as your driver’s license or USI ID card. Once your identity has been confirmed, the Computer Center can reset your password for you.
If you have questions about your employee password, call the myUSI Support Desk (812) 465-1080 and identify yourself as an employee or faculty member with questions concerning your password.
Students and Alumni:
If you are a student or alumnus, you must call or visit the USI Department of IT Helpdesk in order to have your myUSI password reset. The USI Department of IT Helpdesk is located in the Forum Wing of the Wright Administration Building across from Forum II.
Please bring your USI ID card as proof of your identity. You may be asked further questions based on your student records to further verify who you are. Once your identity has been confirmed, the Computer Center can reset your password for you.
If you are unable to visit the USI Helpdesk, you may call them at (812) 465-1080 and ask to have your myUSI password reset. You will be asked a series of questions in order to verify your identity.
If you answer them correctly, the USI Helpdesk will reset your password for you. If you are unable to answer the questions correctly, you will need to visit the Computer Center in person in order to have it reset.
If you have asked that your USI records flagged as private, we will be unable to reset your password over the phone. If you live in the area, you can stop by the USI Helpdesk, which is located in the Forum Wing of the Wright Administration Building across from Forum II, to have your password reset. This is an additional precaution used to protect your privacy. If you are a distance ed student and have your records flagged as private, the myUSI Support Team can mail your new password to the home address that we have on file for you.
Parents of USI Students:
Parents of USI Students do not have myUSI usernames or passwords.
However, if you are a parent trying to pay a bill for a student, the student must first identify you as an Authorized Payer within their myUSI account.
Once they have done this, they can provide you (the parent) with an Authorized Payer username and password.
The Computer Center does not know these passwords. Please do not call the USI Helpdesk asking for them. We don’t have access to them and cannot create or reset them.
Your student can configure Authorized Payers by going to the myUSI Start page, then clicking on the Sign In >> button, then clicking on the Self Service button, followed by putting in their myUSI Username and Password.
Next, they should click the Student and Financial Aid link, and then click on View Bills/Pay Online. Finally, they can click on the Authorize Payers link in order to configure your username and password.
Once these steps have been completed an email will be sent to the authorized payers giving them a link to use when paying the USI bill online.