Previously, the myUSI Mail client used to be required to forward your @mail.usi.edu email to another email account. As myUSI Mail has gone away, the myUSI support staff has created a utility that allows you to forward your @mail.usi.edu outside of the myUSI Mail client.

Forwarding the mail that is delivered to an @mail.usi.edu address is relatively simple. Just follow these steps:

1. Login to myUSI or sign in through the myUSI Start page
2. Click on the Workspace link.
3. In the Check or Change myUSI Email Forward Preferences channel, login using your
   myUSI username and password. NOTE: You need to login again during each step of the process
   for security reasons.
4. Follow the instructions on screen to change your @mail.usi.edu mail forwarding settings.
5. There can be quite a delay before your email is forwarded (especially at the beginning of the school year when email accounts are being hammered by a lot of new mail and mass mailings… also, see the NOTE below on why forwarding might not be a good idea and is generally discouraged) . After waiting a decent about of time (say, an hour), try sending email to your @mail.usi.edu address and verify that your email address is forwarding.

NOTE:

Be sure to TEST your forwarded email account.

We have had many users forward their mail to non-existent or broken accounts.

If you don’t test your configuration, there is a good chance that you will lose communications from the university as we send only to your @mail.usi.edu account.

To test your configuration, send a test message to your @mail.usi.edu address and see if it shows up at the address that you set up for Forwarding.

If it doesn’t show up, there is a problem with the address that you entered in the Forward to: and it needs to be corrected before you will receive any mail originally sent to your original @mail.usi.edu address.

Your forwarded address could be mistyped or the email account settings on the forwarded address (Hotmail, Yahoo, etc) need to be changed in order to accept email from your forwarding address.

If you choose to change the default configuration, it is your responsibility to make sure that it works and won’t potentially lose communications.[1]

If you aren’t sure how to make this work, you probably don’t want to change the default and, instead, check your myUSI email account on a regular basis through the interfaces provided by the university.

[1] From the USI Student Class Schedule:

“Forward Email

Important mail from your instructors and the University will be sent to your USI email account so it is imperative that you access your USI email on a regular basis. If you prefer to use an email account other than the one provided you by USI, you can forward your USI email to a functioning account that you access regularly. If you forward to a non-functioning or nonexistent email account, you could potentially lose important email messages. It is your responsibility to periodically test the forward to see that it works.“

Announcements that appear on the myUSI start page (http://www.usi.edu/start) have the following requirements:

• A short descriptive title.
  • Longer titles encroach on your announcement’s copy area.
• Copy text of the actual announcement that should not exceed 500 characters including spaces and punctuation.
  • If we get longer announcements, we will return them.
  • We suggest that the copy of the announcement include either a link to a web page that includes more details about the announcement or an email address or phone number of a contact that can field requests for additional information.
• A notice as to how long the requesting party would like to run the announcement.
• An optional image that should be at most 433 X 300 pixels with a maximum resolution of 96 pixels per inch (ppi).
  • Image formats can be .gif, .jpg, or .png.
  • Avoid making an image of the announcement’s copy text. A separate image, if you have one will suffice. If you make an image containing the announcement’s copy text, your announcement request must contain an editable text copy of the announcement that we can post alongside. If it does not, your announcement request will be returned.
• NO PowerPoint files. Just send the copy text above with an (optional) image to the specifications listed.

The announcement copy text will be duplicated in the announcement channel of my.usi.edu.

If you graduate, you will get the Alumni role added to your profile and then you will have access to your account as long as you use it.

Unused alumni accounts will be purged after 1 year without a login.

If you leave without graduating, your account will remain accessible until the following year’s tax season is over (allowing you time to access the previous year’s 1099-T info).

Inactive alumni accounts are no longer kept in the system as of April 15th, 2007.

Normal mail expiration policies are still in place! Plan accordingly.  See Also: How long does mail stay in my @mail.usi.edu (myUSI) mail account?

Mail left in the INBOX, Sent folder, and Trash folder is automatically expired and deleted from the mail.usi.edu server on a set schedule.

mail.usi.edu server email expiration schedule:

• All email messages that are left in a @mail.usi.edu INBOX for longer than 180 days are automatically removed from the myUSI mail server.
• All email messages that are left in a @mail.usi.edu Sent folder for longer than 14 days are automatically removed from the myUSI mail server.
• All email messages that are left in a @mail.usi.edu Trash folder for longer than 3 days are automatically removed from the myUSI mail server.

Mail that is NOT in the INBOX, Sent folder, or Trash folder is not automatically removed.

If you would like to keep email messages longer than than the time periods listed above, you MUST create folders and place the email messages that you would like to save into folders other than the INBOX, Sent folder, or Trash folder.

Mail that is not moved to another folder WILL BE DELETED and purged from the myUSI mail server.

For More Information on Creating Mail Folders and Moving Messages See:

For the Lite Mail client:
How to make new folders using the Lite Mail email client.

How to move messages to a folder using the Lite Mail client.

If you have any questions or concerns, please direct them to myusi@usi.edu.

The myUSI Support Team

First, login to the Lite Mail client using your myUSI username and password.

Once logged in, click on the folder that contains messages you want to move. For this example, we’ll be using the INBOX.

Select the check mark box next to each message that you want to move. You can select any number of messages.

Next, choose the folder that you want to move the selected messages to in the Moved Selected To: drop down box at the top of the message list (i.e. Saved Mail).

The click the Move button.

After the Move button is clicked, the folder view will refresh and the messages that you selected will be gone.

Clicking on the folder that you moved them to in the folder list column on the left will show that the moved messages are indeed in their final destination.

See Also:
How to make new folders using the Lite Mail email client.

First, login to the Lite Mail client using your myUSI username and password.

Once logged in, you’ll be viewing your INBOX (by default). On the main screen click on the Folders link along the top.

You should now be in the the Folders window.

To create a folder, type a name for your new folder in the Create Folder text field (i.e. Saved Mail) and click the Create folder.

Click the refresh folder list link to refresh the folder list in the left hand column.

And that’s it. You now have a new folder.

See Also:
How to move messages to a folder using the Lite Mail client.

• You must have cookies enabled (or at least per-session-cookies).
• You must have JavaScript enabled.
• You have to have pop-up blocking disabled for my.usi.edu and, if you are using the myUSI Start page, for www.usi.edu
• You probably want to “allow,” “white list,” or “safe list” my.usi.edu, mail.usi.edu, and sctssb.usi.edu in your (or your employer’s) firewall and/or web proxy.

There a couple of reasons that you might see “action canceled” or “page cannot be displayed” when trying to access the myUSI login page or accessing services (like Banner Self Service) from within myUSI or off the myUSI start page or when just trying to access the USI homepage.

• Unsupported Web Browsers: Check our up-to-date list of supported web browsers to make sure that you are using a web browser that works best with myUSI.
• Insight Broadband or SIGECOM Internet Service Provider Network Problems: Both of these Internet Service Providers (ISP) have network problems that affect getting access to the myUSI Login Page or the USI homepage from time to time. If you also can’t get to the USI homepage (www.usi.edu) and you use one of these ISPs, this is most definitely your issue. To fix the problem, do the following:
  1. Turn off all computers on your network.
  2. Turn off your network’s router.
  3. Turn off your cable modem.
  4. Wait a couple of minutes.
  5. Turn on your cable modem and wait for the blinking lights to settle down.
  6. Turn on your network’s router and wait for the blinking lights to settle down.
  7. Turn on a computer and try to access myUSI or the USI homepage again.
• Security Software Interference: Many Internet security applications interfere with the proper functioning of many websites. MyUSI is no exception. If you get strange responses such as “Dummy Text,” “DummyText,” or “Proxy Error” (to name but a few), it is highly likely that your security software is the cause of the problem. As there are thousands of these security software suites, we are unable to give specific solutions for configuring each. However, the basic premise is to “allow,” “permit,” “white list,” or “safe list,” (among others, they all use different terminology) the following sites:
  • my.usi.edu
  • mail.usi.edu
  • sctssb.usi.edu
• Corrupted Cache (Temporary Internet Files) or Cookies: There may been corrupted temporary files on your system from the last time that you visited the site. Take a moment to clear your Cache (Temporary Internet Files in Internet Explorer) and Cookies and then reload the page.

• Clearing Temporary Internet Files in Internet Explorer 9
• Deleting Cookies in Internet Explorer 9
• Clearing Temporary Internet Files in Internet Explorer 8. (step 2 on the page)
• Deleting Cookies in Internet Explorer 8.
• Clearing Temporary Internet Files in Internet Explorer 7. (step 2 on the page)
• Deleting Cookies in Internet Explorer 7.
• Clearing the Temporary Internet Files in Internet Explorer 6.
• Deleting Cookies in Internet Explorer 6.
• Clearing the Cache and Cookies in Mozilla Firefox.
• Clearing the Cache and Cookies from Opera.
• Resetting Safari.

Many users first learn of the myUSI mail quota after using 90% of it. Then they often wonder what happens when their email quota is reached.

The myUSI email quota is 50 Megabytes (50 MB) of space across all of your email folders.

Moving messages into a folder still counts against your overall quota. This includes moving mail into your Deleted and Sent folders.

Moving a message from the INBOX into a separate folder does save it from automatically being purged once it is in your account for longer than 6 months (180 days), but the message will still count towards your overall quota until it is fully deleted from any folder in your email.

Once you reach your quota, you won’t be able to receive email anymore and anyone sending you an email message will get bounce back error messages explaining that your mailbox is full.

If you are over quota, you can free up space by deleted messages that you no longer need from any of the folders in your email. If you need copies for future reference, you might consider forwarding them to another account or printing them off before removing them.

The myUSI email quota can be increased  to 100 Megabytes upon request to the myUSI Heldesk email address, myusi@usi.edu.

See Also: How long does mail stay in my @mail.usi.edu (myUSI) mail account?/

Some users have received an “Error: Could not get markup. The cookie or session is invalid or there is a runtime exception” message in their Dashboard channel when logging into the my.usi.edu portal.

To resolve the issue, click on another tab along the top of the portal, the Workspace tab for example, and then click back to your original tab.

The issue should now be resolved.